Border States · 16 hours ago
IT Tech Support Specialist I - 8:30pm - 5:30am
Fargo, ND
Full-time
Onsite
New Grad, Entry LevelBorder States is a leader in the electrical supply distribution industry, and they are seeking an IT Tech Support Specialist I to support the day-to-day operations of the Information Technologies Department. This role involves administering support for personal computers, assisting with network operations, and diagnosing and repairing hardware issues.
CommercialElectronicsIndustrialLogisticsManufacturingSupply Chain ManagementWholesale
Responsibilities
Assists in the operation of computer networks by installing, configuring, and supporting hardware such as PCs, laptops, printers, mobile devices, phones, credit card devices and cabling systems
Prepares new computers for installation including loading operating systems, application software, and installing necessary hardware, which includes adding video cards, memory, and accessories
Diagnoses and repairs personal computers, mobile devices, and other various hardware
Sends units out for repair and ensures the repair is accomplished in a timely manner
Uses and assists in the administration of PC lifecycle configuration management software for inventory, software distribution and installation, patch deployment, imaging, and remote support of PCs, laptops, and mobile devices
Provides phone support as part of the IT Helpdesk and works with PC users on hardware and software problems
Develops and maintains effective working relationships with customers, vendors, and others related to the company
Promotes and maintains the identity and reputation of BSE, ensuring customer satisfaction and addressing problems and complaints as they arise
Initiates timely communication with the supervisor regarding personal computers and related measures as defined by the supervisor
Provides accurate, timely documentation of expenses and other information as requested
Provides input or recommendations to the department budget
Researches and analyzes various topics and function of the department
Performs other duties as assigned by supervisor or designate
Qualification
Required
Two-year degree in Computer Technology or the equivalent in work experience
Knowledge of Windows desktop PC's is essential
Experience working with computers in a WAN environment is helpful
Passionate about customer service
Excellent interpersonal, written, and verbal communication skills
Ability to effectively plan and organize and execute time management
Excellent customer service skills include being competent, accurate, responsive, and engaged
Requires independent judgment and decision making within area of expertise and expected to provide recommendations on decisions of a material nature
Ability to meet goals, timelines, and outcomes on projects
Ability to interact and collaborate with customers, various departments, and management levels
Demonstrated specialized working knowledge of a specific department
Critical thinking and problem-solving skills
Preferred
Four-year Computer Technology degree preferred
Experience managing additional OS's such as OSX, iOS, Android, iPadOS, and others preferred
Working knowledge of Microsoft Office and O365, Internet, email and SAP software preferred
Benefits
Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Company
Border States
Border States to serve the electric utility industry, we’ve grown into a product and supply chain powerhouse.
Founded in 1952
1001-5000 employees
H1B Sponsorship
Border States has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (1)
2022 (4)
2021 (7)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
David White
CEO and Board Chair, Border States
Jeremy Welsand
Chief Financial Officer
Recent News
Digital Commerce 360
2026-01-16
2024-05-01
Company data provided by crunchbase