Yoh, A Day & Zimmermann Company · 1 day ago
Technical Customer Service Representative
Irving, TX
Contract
Onsite
Entry Level
$20/hr - $22/hr
1+ years expYoh, A Day & Zimmermann Company is seeking a customer-focused Technical Support Specialist to assist with mobile devices and network troubleshooting. The role involves providing technical assistance, troubleshooting issues, and ensuring a high-quality customer experience in a fast-paced environment.
Bookkeeping and PayrollConsultingStaffing Agency
Hiring Manager
Ed Cusack
Responsibilities
Provide technical assistance to customers with installation, setup, and usage of connected devices and mobile applications
Guide users through WiFi connectivity, mobile app configuration, device pairing, and sensor setup
Troubleshoot technical issues related to connectivity, alerts, data transmission, and device performance
Escalate complex technical issues to internal teams while maintaining ownership of the customer experience
Deliver support via phone, email, and text, ensuring clear, professional, and empathetic communication
Make proactive outreach calls to support product adoption and resolve potential issues
Maintain a consistent white-glove support experience across all customer interactions
Perform digital quality assurance reviews by validating submitted data, identifying discrepancies, and documenting findings
Accurately document customer interactions, technical issues, and resolutions
Provide feedback to internal teams to support product and process improvements
Qualification
Required
Minimum 1 year of experience in a technical support, help desk, call center, or field service environment
Hands-on experience troubleshooting mobile devices, WiFi connectivity, and networking issues
Solid understanding of networking fundamentals (WiFi, mobile connectivity, device pairing)
Strong verbal and written communication skills
Excellent problem-solving and troubleshooting abilities
Ability to multitask and adapt in a fast-paced environment
Strong attention to detail and organizational skills
Preferred
Bachelor's degree preferred
Experience supporting connected devices, IoT platforms, or smart technology is a plus
Benefits
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities
Company
Yoh, A Day & Zimmermann Company
At Yoh, we focus on helping you precisely navigate and fulfill your talent demands.
1001-5000 employees
H1B Sponsorship
Yoh, A Day & Zimmermann Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (28)
2023 (27)
2022 (25)
2021 (28)
2020 (27)
Funding
Current Stage
Late StageLeadership Team
Peter Melomo
Vice President, Sales Strategy & Professional Consulting Services
Tom Enright
VP Recruiting - Specialty Practices
Recent News
Philadelphia Business Journal
2025-01-11
Company data provided by crunchbase