Concentrix · 15 hours ago
Marketing Solutions Specialist - EN/FR Bilingual
Farmington, MI
Full-time
Onsite
New Grad, Entry Level
$22/hr - $24/hrConcentrix is a company that specializes in customer engagement and business performance. They are seeking a Marketing Solutions Specialist who will act as a subject matter expert, assist teams, process claims, and manage dealer inquiries while maintaining confidentiality and flexibility in their work schedule.
Customer ServiceInformation TechnologyOutsourcingSalesUX Design
Responsibilities
Act as Subject Matter expert regarding processes and procedures and provide assistance to Senior Team Lead (Sr.TL) and Team
Process, quality check, and escalate PHQ’s, Money Back Guarantee (MBG) claims
Follow up / issue or process MBG reinstatements after claim approved for payment, including Mechanical claims
Outbound call campaigns - white glove service to top dealers
FRAC Claims
PHQ process / maintain forms / maintain approval process chart
Escalate program or operational issues to management team with appropriate solutions
Document and communicate program or process issues to management team
Prepare and manage various reports if needed
Analytical ability to review information for quality verification
Problem solving and appropriate escalation/communication
Maintain and work within deliverable dates and timelines
Seek out opportunities to leverage best practices to meet requirements in an efficient and effective manner
Develop and maintain relationships with Sr.TL and management team
Research and respond to Dealer inquiries as appropriate
Work independently with little or no direction to complete tasks
Flexibility in schedule to proactively accommodate shift in business needs without advanced notice
This position requires a high level of confidentiality in all duties
Qualification
Required
Act as Subject Matter expert regarding processes and procedures and provide assistance to Senior Team Lead (Sr.TL) and Team
Process, quality check, and escalate PHQ's, Money Back Guarantee (MBG) claims
Follow up / issue or process MBG reinstatements after claim approved for payment, including Mechanical claims
Outbound call campaigns - white glove service to top dealers
FRAC Claims
PHQ process / maintain forms / maintain approval process chart
Escalate program or operational issues to management team with appropriate solutions
Document and communicate program or process issues to management team
Prepare and manage various reports if needed
Analytical ability to review information for quality verification
Problem solving and appropriate escalation/communication
Maintain and work within deliverable dates and timelines
Seek out opportunities to leverage best practices to meet requirements in an efficient and effective manner
Develop and maintain relationships with Sr.TL and management team
Research and respond to Dealer inquiries as appropriate
Work independently with little or no direction to complete tasks
Flexibility in schedule to proactively accommodate shift in business needs without advanced notice
This position requires a high level of confidentiality in all duties
Benefits
Medical
Dental
Vision insurance
Comprehensive employee assistance program
401(k) retirement plan
Paid time off and holidays
Paid learning days
Company
Concentrix
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
Founded in 1983
10001+ employees
H1B Sponsorship
Concentrix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2022 (1)
2021 (10)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.15B2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO
2006-09-11Acquired
Leadership Team
Chris Caldwell
President and CEO
Pethachi Pichappan
Vice President Information Technology
Recent News
2026-01-22
2026-01-20
2026-01-14
Company data provided by crunchbase