R3 · 1 day ago
Client Field Services Engineer II
Arlington, VA
Full-time
Onsite
Mid, Senior Level
$80K/yr - $100K/yr
3+ years expR3 LLC is committed to providing best-in-class IT solutions and is seeking a talented Client Field Services Engineer II to join their team. This role serves as the senior onsite technical resource dedicated to supporting clients' IT environments, combining technical expertise with exceptional customer service to resolve complex issues and enhance client satisfaction.
BlockchainFinanceFinancial ServicesFinTechInsurTech
Responsibilities
Respond to client requests and issues via ticketing system and phone, meeting SLA and CSAT targets
Prioritize tickets based on urgency and criticality
Escalate tickets as needed for broader network or system issues
Support end-user software applications, including configuration and usage guidance
Assist with onboarding and orientation of new users
Travel onsite to client location to provide end-user support
Setup, configure, and maintain IT equipment, including printers, computers, AV equipment, peripherals, mobile devices, and tablets
Maintain inventory and working logs for routine maintenance
Troubleshoot and repair desktop computers and laptops
Work hands-on with AV and conference room equipment
Image and re-image workstations as needed
Provide remote hands for senior staff in equipment access, migrations, or testing
Document processes, create visual guides, and maintain ticket records accurately
Follow IT best practices and procedures to recognize, analyze, and solve problems efficiently
Serve as a technical escalation point for complex or recurring issues
Lead advanced troubleshooting and resolution of hardware, software, and network problems
Support multiple client projects and initiatives simultaneously
Assist in planning and executing equipment refreshes, upgrades, and deployments
Proactively identify recurring client issues and recommend long-term solutions
Collaborate with Client Services and Project Management to implement procedural improvements
Enhance client satisfaction by ensuring smooth operations and minimizing downtime
Qualification
Required
Bachelor's degree in computer science, Information Systems, IT, or equivalent experience
3–5 years of client-facing IT support or field services experience, ideally in an MSP environment
Experience in IT support, service desk, or onsite field services roles
Strong experience with Windows, Mac OS, Microsoft 365, Azure, Intune, and endpoint devices
Intermediate knowledge of networking products and services, including switches, firewalls, and wireless access points
Knowledge of TCP/IP networking, Active Directory concepts, and basic internet/email protocols (HTTP, SMTP, SSL)
Experience with enterprise incident management systems and helpdesk tools
Ability to handle complex issues and escalate appropriately while maintaining strong client relationships
Comfortable managing multiple client projects and priorities independently
Ability to work onsite full-time at client location and participate in on-call rotation
Demonstrated ability to follow IT best practices and procedures while providing excellent client service
Preferred
Preferred certifications include but not limited to: CompTIA A+, Network+, Security+, MCSA, Microsoft 365/Azure-related certifications, HDI, or ITIL Foundations
Company
R3 is a financial innovation firm focusing on designing and implementing distributed ledger technology for modernizing financial services.
201-500 employees
H1B Sponsorship
R3 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (46)
2023 (30)
2022 (35)
2021 (51)
2020 (67)
Funding
Current Stage
Growth StageTotal Funding
$112MKey Investors
CLS
2018-05-31Series A· $5M
2017-05-23Series Unknown· $107M
Leadership Team
David Rutter
Founder and CEO
Todd McDonald
Co-Founder, Chief Strategy Officer
Recent News
Crowdfund Insider
2025-12-13
intelcapital.com
2025-12-04
Company data provided by crunchbase