Alpin Haus · 1 day ago
RV Service Advisor
Middletown, NY
Full-time
Onsite
Mid Level
$17/hr - $21/hrAlpin Haus is seeking an RV Service Advisor to provide excellent service to customers by assisting them with maintaining and repairing their RVs. The role involves listening to customer concerns, preparing work orders, and supervising a team of Service Technicians while ensuring customer satisfaction and effective communication.
Retail
Responsibilities
Listen to customer’s description of problems with their RV, clarifying and documenting that information on a work order for technicians to perform the repairs or routine maintenance
Perform walk around inspections on units to assess damage, repair needs, and opportunities for upselling services and accessories
Verify warranty and service contract coverage by examining records and explaining provisions and exclusions; interact and negotiate with insurance and contract companies
Develop estimates by costing materials, supplies, and labor, and calculate customer's payment
Prepare work orders and match technicians to jobs; oversee technician’s work status and review for accurate billing and payment for time worked
Perform research on customer RV service records and perform outreach to recommend and schedule preventative and periodically recommended services
Maintain customer rapport by providing clear communication, explaining estimates, obtaining customer's approval, and answering questions and concerns
Maintain records of corrective actions planned, customer contact, and authorizations
Update job knowledge by participating in educational opportunities, such as reading manufacturers' publications
This position supervises a group of Service Technicians. In some locations, this position also supervises a group of Detailers. Responsibilities include instructing and training in work methods; planning, scheduling and assigning work; checking and approving work; evaluating performance; and recommending disciplinary actions regarding unsatisfactory employees
Qualification
Required
High school diploma
Previous experience in a customer-facing service role desirable
General knowledge of motor vehicles, building trades or RVs helpful, but not required
Verbal communication skills for friendly and effective customer and employee interactions
Ability to listen and confirm understanding with customers, and then accurately convey information both verbally and in writing
Ability to adjust to changing priorities through efficient and productive planning, organizing, and scheduling
Works effectively both alone and in a team environment, and establishes collaborative working relationships with peers and staff
Talking and hearing, repetitive hand motion, using hands to grasp, pushing, pulling, climbing, crouching, and reaching with arms/hands, are required
Ability to lift up to 50 pounds occasionally, and up to 20 pounds frequently, to move objects
Some exposure to adverse environmental conditions, but not to the extent of being undesirable
Company
Alpin Haus
Alpin Haus is a retail company providing RVs, boats, and pools.
Founded in 1964
51-200 employees
Funding
Current Stage
Growth StageRecent News
Albany Business Review
2023-11-16
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