Luxor Workspaces · 1 hour ago
Information Technology Senior Manager
Waukegan, IL
Full-time
Onsite
Senior Level
$160K/yr - $180K/yr
5+ years expLuxor Workspaces is an industry leader in developing furniture solutions that foster collaborative, functional, and productive work environments, and they are seeking a skilled Senior IT Manager to join their team. This role is responsible for providing daily direction and execution across Luxor’s IT architecture, leading a team to manage the full IT ecosystem, including ERP and CRM systems, while driving project management and continuous improvement initiatives.
Furniture
Responsibilities
Lead, mentor, and develop a team of four IT professionals, fostering a positive, high-performance culture
Provide coaching, training, and ongoing development to ensure strong technical capabilities and exceptional service delivery
Attract and retain A-player talent while building future leadership within the department
Establish KPIs for service levels, systems performance, and project execution; report weekly and monthly progress
Hold staff accountable for meeting SLAs while modeling a hands-on, service-oriented leadership style
Conduct performance reviews and create development plans aligned to Luxor’s business needs
Serve as the primary IT business partner for functional leaders across Luxor
Lead end-to-end ownership of Luxor’s ERP (NetSuite), including configuration, optimization, reporting, workflows, and integrations
Oversee CRM platforms (Salesforce or equivalent) and drive automation to support sales, marketing, and customer teams
Identify and implement AI and automation tools that simplify workflows, reduce manual tasks, and enhance analytics
Act as project manager for major system upgrades, integrations, and business-critical initiatives
Serve as the escalation point for complex technical issues and system performance challenges
Manage the IT budget, vendor relationships, and contract negotiations
Oversee internal user support, ensuring responsive, customer-focused service across help desk and infrastructure
Partner with Corporate IT on security, risk management, architecture, and documentation standards
Build and maintain 1–3 year IT roadmaps that align with strategic business goals
Evaluate emerging technologies and industry trends to recommend solutions that support automation, digital transformation, and scalability
Collaborate cross-functionally to improve business performance and customer experience
Support continuous improvement initiatives across the organization
Perform other duties and special projects as assigned
Qualification
Required
5–8+ years of progressively increasing IT leadership experience in a complex, multi-site environment
3+ years managing and developing IT teams
2+ years of hands-on NetSuite administration or management
Experience managing CRM, eCommerce, EDI, and systems integrations
Experience supporting infrastructure, networking, cybersecurity, and end-user services
Bachelor's degree in Computer Science, Engineering, Business, or related field (or equivalent experience)
Hands-on leadership style with the ability to lead, coach, and work alongside the team
Expertise in NetSuite ERP: workflows, dashboards, reporting, integrations, API, and configuration
Strong experience with CRM systems
Practical experience with AI/automation technologies (e.g., workflow automation, RPA, AI-driven analytics, integrations)
Proven ability to lead IT operations including infrastructure, networks, help desk, cybersecurity, and analytics
Ability to build strong cross-functional partnerships, influence leaders, and translate technology into business outcomes
Demonstrated project management and change management leadership
Strong communication skills and executive presence
Experience in process mapping, Lean, Agile, or Kanban methodologies
Strong NetSuite experience (required)
Experience integrating automation or AI tools across systems
LAN/WAN, firewall, Active Directory, VoIP, and Office365 support experience
Help desk system administration and workflow optimization experience
Preferred
Salesforce strongly preferred
PMP, PMI-ACP, NetSuite Administrator, Salesforce Admin, or related credentials
Company
Luxor Workspaces
For over 70 years, we have been focusing on making workspaces work better with comprehensive and innovative products from our family of brands including Luxor, SideTrak, Kwikboost, Stand Up Desk Store, and Stand Steady.
51-200 employees
H1B Sponsorship
Luxor Workspaces has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2020 (2)
Funding
Current Stage
Growth StageRecent News
2025-09-09
2025-08-01
Company data provided by crunchbase