Port of Portland · 16 hours ago
Senior Manager, Airport Communications Center
Portland, OR
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expThe Port of Portland is hiring a Senior Manager of Airport Communications Center. This senior manager position provides strategic direction and leadership for the Airport Communications Center, responsible for public safety and security operations at PDX.
GovernmentPublic TransportationTransportation
Responsibilities
Provide overall leadership, management, strategic direction, and day-to-day support to staff within the ACC
This includes, but is not limited to, management of ACC leadership staff, oversight of all ACC systems, procedures, and call center management, and development of ACC strategic objectives and work plans
Responsible for collaborating with IT and the PDX Innovation Director on technology plans and system improvements
Assist ACC Managers and Supervisors with the management of all ACC staff and with addressing system administration issues as they arise
Set the strategic objectives for the continuous improvement of both processes and employee performance; manage the development and maintenance of a comprehensive training and certification program for all staff; address deficiencies and implement disciplinary procedures
Mentor ACC Managers and Supervisors and lead them through strategic issues and continuous process improvement for the overall department and in support of the Aviation Business Plan and Port strategic goals
In alignment with the Aviation Business Plan and the Public Safety & Security Work Plan, maintain high awareness of the latest developments of industry technology, information technology, and organizational design, making recommendations for improvements, updates, and upgrades to all systems within the ACC while ensuring compatibility with existing and planned technologies
For represented staff, promote positive labor-management relations and ensure compliance with labor contracts and Port, Police Department, and Communications Center policy; address contract grievances in a timely manner; assist with labor agreement strategies and negotiation; oversee the hiring process for dispatchers; interact with stakeholders and be a positive liaison for all ACC issues; represent the ACC on Port, local, regional and national working groups at meetings
Qualification
Required
Eight (8) + years of progressively responsible experience in the areas of Emergency Dispatch, Operations Dispatch, or Public Safety
Five (5) + years' mid-level management experience in public safety and operations dispatch; experience as a public safety or operations dispatcher is preferred; or the equivalent combination of education and/or relevant experience
Bachelor's Degree – Business/Public Administration, Criminal Justice/Law Enforcement, Communications, Operations, or Maintenance Management. (Additional experience may substitute for the education qualifications.)
Successful clearance of a pre-employment background check (Red Badge and CJIS)
Driver's License
Pre-employment drug screening
Advanced experience - emergency communications protocols for law enforcement (EMS and Fire)
Advanced experience - Computerized maintenance management systems and theories
Advanced experience - Labor best practices
Advanced experience - Leadership & Team Management
Advanced experience - Budgeting and strategic planning
Preferred
Master's degree preferred
Company
Port of Portland
Port of Portland is a government agency that offers marine and air transportation, commercial development and real estate services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Antoinette Chandler, CTP
Chief Financial Officer
Dan Pippenger
Chief Aviation Officer
Recent News
oregonlive.com
2025-05-01
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