Atrium Health Wake Forest Baptist · 1 hour ago
Manager IT Support Service
High Point, NC
Full-time
Onsite
Mid Level
$51.05/hr - $76.60/hr
3+ years expAtrium Health Wake Forest Baptist is a leading healthcare provider in the United States, and they are seeking a Manager for their IT Support Service. The role involves managing IT support and maintenance activities, ensuring the reliability of information systems, and overseeing a team of onsite employees.
Health CareHospitalMedical
Responsibilities
Researches, evaluates and recommends hardware and software products that will enhance the capabilities of the organization’s information systems
Liaise with functional or operational area managers to understand their current and future information needs and determine how information systems should be installed, configured and maintained to best meet these needs
Ensures that applications and infrastructure are current and available to support business operations
Ensures that technology problems and service requests are resolved in accordance with service level objectives and information systems policies. Effectively communicates technology changes and outages to impacted business users
Interacts regularly with site/region executives, service line and operational leaders to collect and understand new business needs, relevant issues or adoption barriers
Locates existing solutions or develops new technology to solve site/region issues where appropriate
Ensures that the local site/region technology and infrastructure meets or exceeds established uptime targets through capacity planning, backup & recovery planning, lifecycle planning and server health monitoring
Investigates, tests and applies necessary system and application updates/patches to reduce exposure to malicious or unauthorized access. Also ensures that all system software is properly licensed and tracked
Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale
Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business
Qualification
Required
Bachelor's Degree in Business or Information Technology or related field
3 years in information technology and/or project management. Includes 1 year of supervisory experience in managing staff and budgets in an Information Technology environment
Demonstrated project management expertise
Knowledgeable of performance management and improvement techniques
Excellent verbal and written communication skills and the demonstrated ability to communicate well with all levels of the organization. Good presentation skills
Proven experience working in a team oriented, collaborative environment. Excellent team player
Excellent organizational, analytical, interpersonal skill; technical and problem-solving abilities
Self-motivated, able to work independently to complete tasks and respond to department requests and to collaborate with others to utilize their resources and knowledge to identify high quality solutions
Strong decision-making abilities
Exposure to finance and budgeting a plus
Benefits
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Company
Atrium Health Wake Forest Baptist
Atrium Health Wake Forest Baptist is a nationally recognized academic medical center and health system based in Winston-Salem, NC, part of Advocate Health, the third-largest nonprofit health system in the United States.
10001+ employees
H1B Sponsorship
Atrium Health Wake Forest Baptist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (26)
2023 (37)
2022 (20)
2021 (28)
2020 (41)
Funding
Current Stage
Late StageLeadership Team
John D. McConnell, M.D.
CEO Emeritus and Professor of Urology
Julie Ann Freischlag
CEO
Recent News
2025-09-04
2025-09-04
Seattle TechFlash
2025-09-04
Company data provided by crunchbase