Amazon · 3 hours ago
Manager, Service Test Engineering , Amazon Devices Reverse Logistics
Sunnyvale, California, USA
Full-time
Onsite
Mid, Senior Level
$174K/yr - $235K/yr
7+ years expAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. The Service Test Engineering Manager will lead a team responsible for developing hardware screening test solutions and managing repair processes to support Amazon Devices products.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Develop partnerships with internal technical stakeholders and external suppliers to define the test strategy for devices returns
Ensure successful implementation into global and regional support strategies
Manage resources and investments in CapEx to tactically deliver results in alignment with organizational and business unit strategies
Create technical requirements for compliant screening and repair operations through stable and scalable solutions
Identify risks and advocate for opportunities with SW and HW design teams to ensure efficient device recovery
Lead cross-functional continuous improvement programs which focus on people, processes, and equipment/fixturing to deliver more efficient device recovery
Represent post-sales support in closed-loop product performance mechanisms
Use, advocate for, and influence the use of generative AI solutions to improve team efficiency and operational execution success
Qualification
Required
7+ years of new hardware products development experience
7+ years of engineering team management experience
Bachelor's degree in Electrical Engineering, Computer Engineering, or a related technical field
Experience in new hardware product development
Experience in DFx (cost, test, manufacturing)
Experience with the project management of technical projects
Preferred
Master's degree in Electrical, Mechanical, Power Engineering, or a related field
Experience developing products for large volume production
Knowledge of tooling and materials process validation (SPC, Cp, CpK)
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase