Giesecke+Devrient · 12 hours ago
Client Success Manager
Bolingbrook, IL
Full-time
Onsite
Senior Level
5+ years expGiesecke+Devrient is a growing German international security technology company specializing in digital security and financial platforms. The Client Success Manager I is responsible for delivering high-quality service, managing client projects, and ensuring effective communication between clients and internal teams.
Cyber SecurityIdentity ManagementInformation TechnologyNetwork SecuritySecurity
Responsibilities
Manage the end-to-end process of the order lifecycle (PO data entry, confirmation, changes, tracking, and invoicing via ERP system)
Link Client Services/Sales with Operations for daily order processing and updates
Coordinate across Production, Scheduling, Procurement, Quality, and Shipping teams for accurate and on-time fulfillment
Maintain and update WIP/dashboards; share timely updates with respective teams
Follow SOPs, maintain data accuracy and quality standards
Support Client Service management on client visits, audits, press checks
Investigate and quickly resolve quality issues with Production/Quality teams
Provide team backup; train on SAP and other tools
Qualification
Required
Bachelor's degree in Business Administration or related field required
Minimum 5 years of experience in a similar or related client-facing role
Order management experience in a Manufacturing, Printing, Financial, or related environment
Advanced working knowledge of end-to-end client order processes across varying client types
Strong organization, planning, and multitasking skills with high attention to detail
Excellent written and verbal communication skills; professional and client-oriented demeanor
Self-motivated, proactive and team-oriented, with a proactive and collaborative approach to meeting client expectations and deadlines
ERP experience required with respect to order processing, inventory management, status monitoring and receiving; SAP strongly preferred
Proficient in Microsoft Office (Word, Excel, Outlook, Teams); experience in digital file navigation and document handling
Preferred
ERP experience required with respect to order processing, inventory management, status monitoring and receiving; SAP strongly preferred
Experience in the card, payment or printing industries strongly preferred
Benefits
Medical (PPO and HDHP with HSA)
Dental
Vision
PTO
Paid holidays
401k with employer match
Short/long term disability
Life insurance
Healthcare and dependent care flexible spending
EAP
Commuter benefits
Education assistance
And more
Company
Giesecke+Devrient
Giesecke+Devrient is a global technology group that provides physical and digital security technologies.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$135.44M2022-11-23Debt Financing· $135.44M
Leadership Team
Andreas Morawietz
Global Head of eSIM & Solutions Portfolio
Steffen Frenck
Head of Sales Channels & Marketing
Recent News
BiometricUpdate.com
2026-01-11
2025-12-02
Fintechnews Middle East
2025-11-23
Company data provided by crunchbase