U.S. Engineering · 7 hours ago
Help Desk Technician
Portland, ME
Full-time
Onsite
Entry Level
2+ years expSystems Engineering Inc is dedicated to enabling exceptional outcomes for clients, employees, and the community. They are currently seeking a full-time Help Desk Technician to provide frontline technical support for software, hardware, and network issues, enhancing the client experience and delivering Managed IT Services.
Building MaterialReal Estate
No H1B
U.S. Citizen Only
Responsibilities
Provide frontline technical support to clients, identifying, troubleshooting, and resolving technology challenges
Coordinate with client teams, as well as technology vendors, to support new and existing technology solutions
Continuously learn, share knowledge, and implement improvements and automation for efficient client support
Assist in delivering client training on new software and technologies
Update and maintain client documentation accurately
Adhere to strict confidentiality policies with respect to client information being accessed, processed, or stored
Qualification
Required
2+ years in a high-volume service Help Desk environment with demonstrated troubleshooting skills
Proficiency in communicating with both technical and non-technical stakeholders via phone and email
Ability to solve problems across user technology platforms, including operating systems, productivity software, and cloud services
Familiarity with a range of technologies, including email systems, virtualization, network infrastructure, data replication, backup solutions, and remote access tools
Strong attention to detail, with the ability to think critically and analytically when researching problems and identifying potential solutions
Strong prioritization and organizational skills, with the ability to manage multiple tasks and projects effectively
A passion for new technology and a commitment to continuous learning
Benefits
Employer 401(k) matching contributions.
Short-Term Incentive Plan (STIP) tied to individual and company performance.
Comprehensive medical, dental, life, and disability insurance.
Paid Time Off starting with 17 days PTO, nine paid holidays, two weeks paid parental leave, and paid volunteer time.
Engaging wellness programs including health coaching, fitness facilities, and company-sponsored events.
Career mobility, professional development, and training opportunities.
Business casual work attire and a dynamic, fun, and active community culture.
Company
U.S. Engineering
“U.S. Engineering” is a generic term representing U.S. Engineering Holdings and/or its various subsidiaries.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Sherri Lockridge
Senior Human Resources Business Partner
Recent News
Council on Foreign Relations
2024-02-17
2024-02-17
Company data provided by crunchbase