Ilmor Engineering, Inc. · 1 day ago
Marine Technical Service Representative
Vonore, TN
Full-time
Onsite
Entry Level
2+ years expIlmor Engineering, Inc. is seeking a Marine Technical Service Representative to provide exceptional care and service to their customers. The role involves providing hands-on technical support for Ilmor Marine Engines, ensuring timely issue resolution, and building strong relationships with OEM representatives.
Industrial EngineeringManufacturingMechanical DesignMechanical Engineering
Responsibilities
Provide daily on-site technical engine support at Mastercraft manufacturing facilities
Providing hands-on, time-critical, troubleshooting and support for Ilmor Marine engines and products
Document and track time spent on various service items, identify trends, and establish corrective action plans
Promptly return emails and phone calls from customers and Ilmor colleagues
Provide onsite technical training to the customer's manufacturing staff
Onsite warranty support
Engineering support as needed
New boat testing & support
Assist with boat operation, product installation, and on-water testing
Other Duties as required
Assist dealers, OEMs, and end users with engine diagnostics using our customized Pit Lane database tool for instant communication, along with email and phone calls
Return emails and phone calls to dealers, and end users
Assist in writing service bulletins (gather engineering & operation support as required)
Write technical documentation (work steps) to support the installation technicians
Provide technical information for our owner’s manuals
Write documentation of troubleshooting procedures to include in our Tech Tips publications for customers
Support our big annual peak season for the Customer Experience Team: 90 Days of Summer
Qualification
Required
High School Diploma, or equivalent
2+ years of experience working with internal combustion engines, either professionally or as a hobby
2+ years of boating experience
2+ years' experience utilizing Microsoft Office products, including Word, Excel and Outlook
1+ years of experience working in a customer-service role
Exceptional communication skills, both written and verbal
Able to travel domestically, often with very limited advanced notice
Functional knowledge of the marine industry and powertrain engines
Ability to work independently
Consistently upbeat, empathetic, and reliable
Time Management — Managing one's own time and the time of others
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
Safe boat operation (recreational marine boats, e.g. towsports)
The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus
While performing the duties of this job, the employee is regularly required to sit or stand
The employee is frequently required to use their hands and fingers to handle, feel objects, use tools or controls, and climb or balance
The employee is occasionally required to walk, reach with hands and arms, kneel, crouch, crawl, and talk or hear
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, risk of electric shock, and explosives
The noise level in the work environment is usually moderate. However, some instances of this job may require work in areas where ear protection is necessary
Preferred
Associate's or bachelor's degree preferred
Benefits
Day-1 Medical, Dental and Vision Coverage
401K
And more
Company
Ilmor Engineering, Inc.
Ilmor engineers and builds recreational marine engines and high-performance racing products.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Washington Technology
2025-10-15
2025-10-10
Company data provided by crunchbase