Komatsu · 9 hours ago
Superintendent - Technical Services
Elko, NV
Full-time
Onsite
Mid, Senior Level
3+ years expKomatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. The Superintendent – Technical Services leads operational performance and technical support within the service division, focusing on troubleshooting, mentoring technicians, and ensuring safety compliance.
ConstructionIndustrialManufacturing
Responsibilities
Delivering advanced troubleshooting and technical assistance across electrical, mechanical, hydraulic, and control systems on a range of mining and industrial equipment
Acting as a reliable backup to the Field Service Supervisor, supporting daily operational management, crew scheduling, and interdepartmental coordination
Leading complex diagnostics involving motor controls, PLCs, digital drives, schematics, and industrial power systems to resolve challenging maintenance issues
Driving warranty claim processes by accurately identifying qualifying issues, organizing repairs, and maintaining thorough documentation compliance
Mentoring and upskilling Field Service Technicians and Electricians, emphasizing diagnostic excellence and adherence to safe work practices
Championing a rigorous safety culture, ensuring compliance with MSHA, OSHA, and Komatsu's internal safety protocols
Collaborating on job planning, managing resource allocation efficiently, and prioritizing service tasks to maximize productivity
Strengthening customer relationships through proactive communication, timely updates, and addressing client concerns with professionalism and responsiveness
Maintaining comprehensive documentation of all service activities, including work orders, inspections, and repair logs, to support operational transparency and continuous improvement
Identifying and implementing process enhancements to increase service quality, operational efficiency, and cost-effectiveness
Qualification
Required
An Associate degree or technical diploma in Electrical, Mechanical, or Industrial Technology is preferred; equivalent professional experience will also be considered
A minimum of 3–5 years' hands-on experience in mining, heavy equipment, or industrial electrical environments, with demonstrated proficiency in troubleshooting complex systems
Expertise in electrical schematics, industrial power distribution, PLC programming, motor controls, and hydraulic systems
Strong mechanical and diagnostic abilities applicable to heavy industrial machinery
Ability to accurately interpret technical drawings, blueprints, and industry documentation
Thorough understanding of MSHA, OSHA, and corporate safety standards, with a commitment to fostering a safe working environment
Proficiency in Microsoft 365/Office Suite and familiarity with digital service documentation systems
Preferred
Experience managing teams or leading technical crews is preferred, along with a proven track record of mentoring junior technicians to elevate team performance
Possession of relevant electrical or mechanical certifications will be an asset
Benefits
Generous 401K plan
Comprehensive benefits package
Boot, tool, and pants reimbursement
Paid vacation
Company vehicle
Excellent job security
Company
Komatsu
Komatsu is a manufacturing company that specializes in the development of equipment for the construction industry.
10001+ employees
H1B Sponsorship
Komatsu has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (7)
2022 (3)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Hayden Akers
Partner Integration Manager
Masatoshi Ueno
Managing Director, office of CTO@Silicon Valley
Recent News
2024-11-07
Company data provided by crunchbase