Parking Network B.V. · 15 hours ago
Technical Support Specialist (Tacoma, US)
Tacoma, WA
Full-time
Onsite
Entry, Mid Level
2+ years expParking Network B.V. is seeking an experienced Technical Support professional to provide remote assistance and troubleshooting for TagMaster NA’s products and services in the access control and security industries. The role involves educating customers, resolving technical issues, and maintaining relationships with technicians and installers.
Mobile AppsTransportation
Responsibilities
Educates customers on products, installation, and pertinent technical information
Maintains relationships with technicians and installers
Log customer issues into CRM system and track resolution
Wires readers, makes cables
Contacts customers for shipping information and support issues
Processes orders and ships products
Receives products and inventory
And other miscellaneous tasks
Qualification
Required
A minimum of two years' experience in technology service and product support (hardware and software)
BA/BS degree in technical subject (or an equivalent combination of education, certification, training and/or experience with access control and/or Parking Access)
Must have strong organizational skills and pay close attention to details
Dynamic problem-solving skills and the ability to multi-task and quickly engage in situations, assess alternative courses of action, anticipate issues, and implement programs and tactics to drive effective change
Excellent verbal and written communication skills for phone and e-mail support as well as working as part of a team
Experience with operation and connectivity of networking devices (i.e., hubs/routers/modems/switches)
Competency in Microsoft applications including Word, Excel, and Outlook
Flexibility: Be adaptable, open-minded, and unbothered by change and a dynamic environment while being able to see the big picture
Must be legally eligible to work in the USA
Travel and fieldwork may be required
Must be able to use public transportation for business travel (common carrier)
Must be available to work at the TagMaster North America office located in Tacoma, Washington
Candidates must present themselves professionally, both in appearance and verbally
Must be able to understand instructions given in English, both written and verbal
Must be able to lift 50lbs
Preferred
Experience and knowledge of RFID (Radio Frequency Identification), security, access control, and Identification solutions is a plus
Knowledge of RFID and License Plate Recognition systems is a plus
Benefits
Bonus based on company and individual performance
Medical, Vision, Dental Insurance
Paid Vacation/Sick
Company
Parking Network B.V.
At Parking Network we are passionate about connecting professionals in the parking industry.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase