POAH Communities · 1 day ago
Senior Manager of Facilities Operations
Cincinnati, OH
Full-time
Onsite
Mid, Senior Level
4+ years expPOAH Communities is a mission-driven organization managing over 13,000 affordable housing apartments. The Senior Manager of Facilities Operations is responsible for leading all facilities and maintenance operations across Cincinnati properties, ensuring quality, efficiency, and compliance in operations while overseeing vendor performance and data management.
Real Estate
Responsibilities
Lead regional facilities operations standards to ensure consistency, efficiency, and compliance across all Cincinnati properties
Guide the Maintenance Manager’s priorities through data insights, workflow expectations, and quality benchmarks
Monitor work-order lifecycle performance to ensure timely completion and adherence to company standards
Audit work orders for accuracy, completeness, and quality of technician and vendor work
Develop and enforce QA processes for maintenance operations, vendor work, and facilities standards
Identify recurring issues and implement corrective action plans with the Maintenance Manager
Manage vendor performance including quality, timeliness, and adherence to contract terms
Maintain contracting platforms including onboarding, documentation, and compliance tracking
Evaluate vendor spend and efficiency to support budgeting and cost-control initiatives
Own Smartsheet dashboards and workflows for facilities operations, vendor assignments, and project tracking
Analyze maintenance and facilities data to identify trends, inefficiencies, and improvement opportunities
Prepare weekly and monthly performance reports for the Regional Property Supervisor
Develop SOPs and operational standards for facilities operations, vendor usage, and quality control
Support capital planning and forecasting through data analysis and vendor insights
Serve as the operational liaison between property operations, maintenance teams, and external vendors
Qualification
Required
4–8 years in facilities operations, property management, or maintenance operations
Advanced Smartsheet expertise (dashboards, formulas, automations, reporting)
Strong analytical skills with experience in facilities or maintenance data
Experience with vendor management and contracting systems
Knowledge of facilities or property maintenance operations
Quality assurance or workflow auditing experience
Ability to influence without direct authority
Strong communication and cross-functional coordination skills
Preferred
Experience with work-order systems (Yardi, RealPage, AppFolio, etc.) preferred
Preferred bachelors degree
Certifications in Smartsheet, facilities management, or process improvement are a plus
Benefits
Health & Wellness: Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts
Financial: 401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching
Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
Paid Leave: 12 weeks Parental Leave; Bereavement; Jury Duty; Voting
Incentives: Employee referral bonus, suggestion rewards, employee recognition programming
Professional development opportunities: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications
Company
POAH Communities
POAH Communities is a real estate firm with properties across Kansas city.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Amos Allen
Chief Financial Officer
Rochelle Beeks
Senior Vice President & COO
Company data provided by crunchbase