ABB OPTICAL GROUP · 2 days ago
Credit & Collections Specialist
Coral Springs, FL
Full-time
Onsite
Entry, Mid Level
$25/hr - $25/hr
2+ years expABB Optical Group is seeking a Credit & Collections Specialist to help reduce the company’s receivables by managing customer accounts and securing payments. The role involves daily communication with customers, processing payments, and collaborating with various teams to ensure effective collections.
Health CareManufacturingMedical Device
Responsibilities
Weekly review of the AR Aging Report in order to execute the collection process on the assigned accounts/targets for the week
Daily contact with customers to collect funds, negotiate payments, secure payments and determine if other actions are needed
Process customer payments and resolves any potential credit card declines
Researches and assesses if delinquent accounts should be escalated to management or should be forward to collection’s agency
Reviews credit limit for and provides recommendations on those changes
Evaluates orders on credit hold to determine if orders should be released
Ongoing interaction with other teams that support and/or collaborate on the process of collections (Cash Application, Payment Queue) and/or collaborate on payment disputes
Research and makes decisions on finance charges and other disputed invoices within company’s guidelines
Negotiate with delinquent customers and set up adequate payment plan
Performs account reconciliations in order to resolve unidentified deductions or cash application issues that will ultimately result on future incoming payments and reduce of receivables
Work with direct supervisor on escalations and communicate potential demand letters
Provide training for new employees or processes
Review progress of KPIs with management
Answer inbound customer calls
Send open items report as needed
Sort Collections email inbox
Assist management on ad-hoc requests
Qualification
Required
High school diploma
A minimum of two plus years with major business to business credit and collections experience required
General PC applications
MS Office applications
Experience with A/R systems
Preferred
College degree in Accounting, Finance, or Business
Credit experienced
WDS experience is a plus
Benefits
Medical, dental, and vision insurance
Life and group life insurance
Voluntary supplemental life insurance
Supplemental health benefits (critical illness, hospital, accident)
Short- and long-term disability
Paid family leave (where applicable by state law)
401(k) plan
Tuition reimbursement
Eyewear discounts
Paid vacation and/or sick time
Paid holidays
Birthday PTO
Company
ABB OPTICAL GROUP
The nation's leading distributor of optical products to Eye Care Professionals.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Burke
Co-Chairman
Recent News
Company data provided by crunchbase