ACERTUS · 1 day ago
Account Consultant II
Overland, MO
Full-time
Onsite
Mid Level
$65K/yr - $75K/yrACERTUS is an automotive logistics company specializing in vehicle lifecycle solutions, and they are seeking an Account Consultant II to oversee workflow management activities for clients. The role involves maintaining strong client relationships, providing status updates, managing escalations, and collaborating with internal teams to ensure best practices and service levels are met.
AutomotiveLogisticsSupply Chain Management
Responsibilities
Establish and maintain a strong, working partnership with clients
Conduct regular status meetings with clients to provide a summary of all outstanding work in progress
Partner with the client to work through any exceptions to the workflows, gather missing requirements, and make sound business decisions on action items
Partner with internal teams to maintain SLA’s within the workflows as well as identify trends to be shared with the client
Drive clients to ACERTUS best practices
Manage client escalations with appropriate research, timely responses and overall resolution
Consult with the client to determine business solutions and process improvements as identified through analyzing client trends
Establish and maintain interpersonal relationships with partners
At all times, represent ACERTUS in a professional manner with conduct that aligns with core policies and procedures
Work with partners to develop long-term solutions and process improvements
Participate in on-going training and development for both self and others
Provide best-in-class customer service to clients
Other duties as assigned
Qualification
Required
Proficient in Microsoft Office programs, Zendesk, and other general office systems
Strong project management skills
Ability to map out processes to gain efficiencies
Ability to analyze data and make decisions
Organized thinker with exceptional attention to detail
Excellent communication skills, both verbally and in writing
Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously
Knowledge of the vehicle title and licensing process
Benefits
Medical, Dental and Vision Insurance benefits start on the 1st day of the month following your start date.
Company Paid Time Off
8 Company Paid Holidays
401(k) with auto enrollment at 3% on the 1st day of the month following your start date
Casual Dress Code
Company
ACERTUS
Acertus operates as an automotive logistics company, providing unparalleled service and visibility into the transportation process.
Founded in 2010
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-01-01Private Equity
2016-10-26Acquired
Leadership Team
Michael DeLuca
Chief Executive Officer
Scott Naz
Co-Founder
Recent News
2025-09-24
Company data provided by crunchbase