International Justice Mission · 6 hours ago
Sr. Lead, Behavior-Centered Design & Development
District of Columbia, United States
Full-time
Hybrid
Senior Level, Lead/Staff
7+ years expInternational Justice Mission (IJM) is a global leader in protecting vulnerable people from violence. The Sr. Lead, Behavior-Centered Design and Development role is critical for integrating behavioral science principles into risk-management solutions, aiming to drive behavior change and enhance the effectiveness of IJM's initiatives.
Association
No H1B
Responsibilities
Lead a collaborative process that co-creates and deploys within LGRC a bespoke Behavior-Centered Design (BCD) Framework that puts behavior front and center in our management of prioritized risks, and provides a structure, process and resource suite for identifying desirable behaviors that are vital to the success of strategic objectives, developing clever solutions to overcome behavioral obstacles, measure success, and iteratively learn and improve
Ensure the BCD Framework will: Equip LGRC teammates with a pragmatic, user-focused process rooted in behavioral science and human-centered design that enables rapid, effective risk management and accelerates strategic goal achievement. Enable the translation of priorities into motivational goal statements and behavior-centric OKRs. Incorporate into the Framing and Discovery phases the power of identifying crucial moments -- specific situations where behavior has a disproportionate impact -- and linking them to vital behaviors, which are high-leverage actions that drive prioritized outcomes. Incorporate into the Framing and Discovery phases an identification of the drivers of behavior most relevant to fostering motivation and building ability to engage in the targeted vital behaviors. Incorporate effective measurement that not only tracks results but motivates vital behavior. Equip users with tools and other resources enabling them to nimbly identify vital behaviors and design behavior-centered solutions that make it easier for people to engage in those behaviors that are vital to scaling protection of people living in poverty from violence
Lead the adoption, integration, and utilization of the BCD Framework across LGRC
Be an adviser and hands-on coach to interested leaders and other stakeholders outside LGRC, helping them learn and apply the BCD Framework to drive success
Provide behavioral insights and data to inform strategic planning, risk mitigation strategies, and divisional transformation initiatives
Promote a culture that embraces the notion that most risks – whether operational, financial, legal, or reputational – are either caused or exacerbated by human decisions and actions, and that by understanding the behavioral drivers behind these actions, IJM at every level can better predict and prevent them
Drawing deeply from the Owens-Kadakia Learning Clusters Design model (or a comparable, behavior-centric learning design model), lead a collaborative process that co-creates and deploys within LGRC a bespoke Behavior-Centered Learning and Development (BCLD) Methodology and resource suite to drive sustainable behavior change vital to managing priority risks and opportunities well
The BCLD Methodology will: Complement and integrate fully into the BCD Framework. Develop behaviorally anchored OKRs aligned with business outcomes. Enable the efficient, iterative design of multiple, comprehensive, interconnected learning and development assets and experiences that deliver sustainable change in targeted vital behaviors across multiple touchpoints. Ensure learning L&D experiences are adaptive, scalable, accessible, culturally relevant, and learner centric
Lead the adoption, integration, and utilization of the BCLD Methodology across LGRC
Be an adviser and hands-on coach to interested leaders and other stakeholders outside LGRC, helping them learn and apply the BCLD Methodology to drive success
Champion the development and use of creative, behavior-centric, capacity-development solutions that go beyond traditional training methodologies focused mostly on knowledge transfer
Create BCLD assets and experiences that support LGRC risk-management work and enhance engagement and adoption
Lead and/or advise Problem Solver Pools and other LGRC teams that are creating BLCD assets and experiences that support LGRC risk-management work
Oversee the effective use of learning management systems (LMS) and other L&D technologies to deliver, track, and manage BCLD solutions
Build robust LGRC capacity to apply the BCD Framework and the BCLD Methodology
Collaborate on individual development plans aligning with divisional and organizational goals
Create rhythms, channels/platforms, resources, and content for intra-divisional LGRC communications
Promote an active and eager LGRC culture of continuous learning and improvement
Take a human-centered approach to delivering results in every responsibility area, actively listening to, engaging, empathizing with, collaborating with, and co-creating with internal customers and other stakeholders
Serve as an internal thought leader and trusted advisor-coach behavior change, learning innovation, and risk-aligned capability building
Lead LGRC’s communication practices with the rest of the organization
Support the adoption and effective use by LGRC of behavior-centric OKRs
Support the development of effective measurements that do not merely track progress and results, but also drive attention, motivation, and learning
Support the establishment of LGRC practices that regularly assess the effectiveness of behavior-change initiatives and use those learnings to fuel continuous improvement
Stay informed on emerging trends in behavioral science, adult learning, and instructional design to enhance risk-management effectiveness
Qualification
Required
Bachelor's degree in behavioral science, organizational psychology, L&D or instructional design, or other relevant field
7+ years progressive experience in a professional setting in behavior-change design, learning experience design, or related fields, with at least 3 years in a senior or lead role
Proven track record of designing solutions to drive measurable, targeted behavior change
Experience in a risk-management context preferred
Demonstrated ability to intentionally and successfully design and implement programs, projects, and processes that drive sustainable behavior change
Demonstrated ability to produce deliverables that are practical, intuitive, accessible, easy to implement, and experienced by internal customers as solutions to significant workday problems rather than as initiatives to be implemented
Demonstrated ability to design and successfully roll out with high levels of adoption/engagement suites of integrated, multi-asset learning solutions targeted at behavioral change, and to use and manage learning technologies
Proven track record of successfully engaging and building trust with stakeholders as users, customers, collaborators, and as co-creators
Exceptional cross-cultural communication and facilitation skills with a proven ability to influence opinions and decisions at all organizational levels
Demonstrated ability to translate strategic goals into measurable behavioral outcomes
Critical thinker with a growth mindset
Mature Christian faith and an eager commitment to IJM's Core Values: Christian, Professional, and Bridge-Building
Orientation to lead and collaborate with empathy, humility, emotional intelligence, and cultural intelligence
Commitment to enabling others to thrive in their roles
Creativity and curiosity – a passion for reimaging how people learn and change at work
Comfort with ambiguity, openness to experimentation, and ability to thrive in a fast-paced, dynamic environment requiring the management of multiple priorities
Self-motivated with the ability to work independently and with minimal supervision
Preferred
Experience with Human-Centered Design (Design Thinking), with Systems Thinking, or in User Experience design
Demonstrated experience applying the Owens-Kadakia Learning Cluster Design model (or a comparable learning design framework) in real-world settings preferred
Benefits
Comprehensive Medical/Dental/Vision benefits
Monthly commuter and parking benefits in the DC metro area
Retirement benefit options
Paid leave starting at 23 days
12 holidays (plus early release the day prior)
Daily, quarterly, and annual community spiritual formation
Robust staff care resources
Company
International Justice Mission
IJM is a human rights agency that secures justice for victims of slavery, sexual exploitation and other forms of violent oppression.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bethany Hoang
Global Advisor, CEO's Office
Ruth E. McGinn
Global Senior Officer, CEO’s Office
Recent News
Organization for Security and Co-operation in Europe
2025-11-02
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