Friends of the Rosamond Gifford Zoo · 1 day ago
Event Manager
Liverpool, NY
Full-time
Onsite
Mid Level
3+ years expFriends of the Rosamond Gifford Zoo is seeking an Event Manager responsible for managing service and high level execution of all banquet and catering events. The role involves coordinating with the Catering Sales team, supervising catering staff, and ensuring all event details are met according to established standards.
Non-profit Organization Management
Responsibilities
Ensure service delivery is in accordance with established Banquet Event Orders (BEO)
Coordinates with Catering Sales team prior to event to ensure room set-up, event timeline and client expectations are being met
Always holds pre-function meetings to ensure that all employees have approved uniforms, pertinent event information and station assignments
Effectively supervises the activities of all Catering Servers and Bartenders in the function rooms during assigned shift, ensuring all functional job duties are performed according to established departmental policy/procedure
Follows event checklists to ensure no detail is missed in floorplan, food and beverage service, and event-specific plans
Continually trains new employees in all F&B standards & procedures and ensures that all employees continually apply training techniques
Continually monitors catering function(s) as assigned and informs Chef of any problems that need to be addressed
Effectively communicates with all kitchen staff to ensure that food items are appropriately cooked and delivered in a timely manner
Effectively and professionally communicates prior, during, and post-event with all Zoo partners including County personnel
Always demonstrates commitment to organizational mission keeping conservation, environmental, and animal welfare perspectives a priority
Always demonstrates the ability to properly resolve guest complaints or refers the concern to the Chef or F&B Director
Follows final direction from Catering Sales Managers on all client-driven event details, changes, and special requests
Always demonstrates outstanding guest service while accurately and effectively tendering event check. Ensures that all event checks are settled at the end of each function and entered into the POS System and brought to Accounting at shift end
Manages weekly linen order for department and continually ensures that all rented linen is properly bagged and shipped back, all in house linen is placed in proper bins to be washed
Ensure all areas are cleaned, swept, and flipped at the conclusion of each event. Recyclables and trash are discarded properly, and alcohol product is secured
Complete post-event reports, bank drops and summaries
Monthly beverage and equipment inventory
Qualification
Required
Must be able to speak English
Must possess the ability to count money and make correct change
Must have excellent interpersonal communication skills
Must have the ability to ring in orders and settle checks on Point of Sale system
Must possess a valid driver's license
Ability to lift moderate to heavy items (50 lbs.) while standing and/or walking
Preferred
Previous Food & Beverage server experience a plus
Previous leadership experience preferred
3-5 years of related experience in event industry
Knowledge of Department of Health and Department of Labor codes
Computer knowledge of Microsoft Word, Excel and Outlook preferred
Company
Friends of the Rosamond Gifford Zoo
Since 1970, the Friends of the Rosamond Gifford Zoo has provided support to Syracuse, New York's accredited zoo.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase