Jeanne D'Arc Credit Union · 3 months ago
Loan Servicing Representative
Lowell, MA
Full-time
Onsite
Entry Level
$17/hr - $26/hr
1+ years expJeanne D'Arc Credit Union is dedicated to building careers and providing exceptional service to its members. They are seeking a Loan Servicing Representative who will assist with loan servicing activities, ensuring compliance and maintaining quality in service delivery.
BankingVenture Capital
Responsibilities
Assist with the timely perfection, renewal, and release of various collateral, including, but not limited to, titled vehicles, UCC-1 financing statements, mortgage security agreements, assignments of lease and rents. Maintain exception reports, VINTEK system, and Miser system for monitoring, record-keeping, and audit purposes
Prepare discharges of real estate collateral on all real estate loans that have been paid in full so that our security interest in the property is released. Prepare subordination documentation in order to maintain our lien position in pledged collateral
Process payments of flood insurance, vehicle insurance, real estate property insurance, and private mortgage insurance; work with third-party vendors to coordinate renewal, cancellation, and force placement of insurance; maintain flood insurance records to ensure compliance with the requirements of the Flood Disaster Protect in Act
Perform new indirect auto loan activities, including the setup of new accounts on the miser system, review of required documentation for completeness, reconcile and process new loan funds, and submit dealer invoices for early payoff rebates
Set up and maintain Miser loan data information in accordance with appropriate new loan modification, loan workout, renewal, or charge-off documentation; prepare necessary modification documentation in accordance with approved modification requirements
Perform the review of new loans to ensure appropriate documentation has been obtained and that the loan has been correctly set up on the Miser system. Prepare files, screenprints, and preliminary checklists and assist with resolving exceptions
Review internal file maintenance journals and various exception reports to ensure the appropriateness of transactions, that the corresponding supporting documentation has been obtained, and to identify and correct exceptions for data integrity purposes
Coordinate payoff quotes at the request of members, attorneys, and other financial institutions; reconcile and process payoff funds upon receipt to ensure appropriate closure of the account
Process a variety of loans transactions including payments, payoffs, advances, charge-offs, adjustments, corrections
Respond to internal and external loan-related member questions & research
Participate in department projects and in the development of department procedures
Performs all other duties as assigned
Qualification
Required
One year of related experience is required
High school diploma or equivalent required or an equivalent combination of education and experience
Position requires personal contact with others inside and outside the Credit Union, thus requiring a high degree of confidentiality, discretion, diplomacy, and tact in communication
Builds relationships and fosters positive interactions with Credit Union team members, members, and vendors by demonstrating friendly, helpful, and efficient service
Good written and verbal communication skills are required, including communicating clearly and concisely
Patience, active listening, and sound judgment are required
Must have the ability to understand and communicate products, services, and regulations
Benefits
Competitive pay
Outstanding benefits
Supportive team environment
Endless growth opportunities
Company
Jeanne D'Arc Credit Union
Jeanne D'Arc Credit Union is a banking firm that provides loans, credit, and checking services in Massachusetts.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Joe Princi
SVP Chief Financial Officer
Brian Sousa
Senior Vice President & Chief Lending Officer
Recent News
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2026-01-07
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2025-11-08
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