Black Box · 11 hours ago
Unified Communications Technician
Houston, TX, United States
Full-time
Onsite
Entry, Mid Level
2+ years expBlack Box is a trusted global solutions integrator and digital technology partner with nearly 45 years of experience. They are seeking a Unified Communications Technician to deliver UC solutions, perform installations, and troubleshoot systems at client locations.
Communications InfrastructureTelecommunications
Responsibilities
Install and program UC platforms which may include some or all of the following functionality: Chat; Presence; Voice; Mobility; Audio; Web; Video; Desktop Sharing; Call Control; Speech Recognition; Unified Messaging; Email; Digital Signage etc
Employ appropriate troubleshooting techniques for UC product platform of Premise, Hosted and Cloud point-to-point as well as point to co-location network applications
Complete work orders for moves, adds, changes (MAC) and deletions, on company supported product lines
Install or remove, test, troubleshoot and repair infrastructure cabling
Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers/clients
Receive, plan and prioritize jobs/work orders via centralized resource management in his/ her territory on a daily basis
Coordinate with other Team Members within North American Commercial Services (NACS) Operations for the purpose of completing projects/work orders efficiently
Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing & payroll, work order progress & completion, time and materials for client SLAs, etc
Inform operations management regarding procedures and/or status of work orders for the purpose of providing necessary information for making decisions, taking appropriate action and/or complying with OSHA regulations
Request equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items, as required
Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns and meet SLAs
Transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site
Attend meetings, workshops, training, and seminars for the purpose of conveying and/or gathering information required to perform job functions
Achieve performance targets established by leadership for applicable Key Performance Indicators
Perform other duties as assigned by management
Qualification
Required
Associate degree or Certification in a technology services/technical discipline, or equivalent work experience
Minimum 2+ years' experience with Unified Communications (UC) systems
Proven ability to install, service, program, test and troubleshoot UC systems
Knowledge and experience of infrastructure cabling specifications, installation and troubleshooting
Proven ability to install or remove, test and troubleshoot infrastructure cabling per specifications and NEC and local building codes
Strong customer/client service orientation with effective communication and interpersonal skills, including tact and diplomacy
Mechanical aptitude with the ability to read blueprints, architectural, mechanical, and electrical documents
Familiarity of PBX and other Legacy Voice products
Proven skills in reliability and dependability demonstrated through completing tasks on time and with minimal supervision, punctual and present for work, informing appropriate individuals when work will not be completed in agreed upon time frame
Valid driver's license and ability to safely drive company vehicles
Heavy Work: May frequently exert force equivalent to lifting up to approximately 50 pounds and/or occasionally exert force equivalent to lifting up to approximately 100 pounds
Vision: Requires the ability to perceive the nature of objects by the eye
Near Acuity: Clarity of vision at 20 inches or less
Midrange: Clarity of vision at distances of more than 20 inches and less than 20 feet
Far Acuity: Clarity of vision at 20 feet or more
Peripheral: Ability to observe an area that can be seen up and down or left and right while eyes are fixed on a given point
Depth Perception: Three-dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are
Ability to adjust focus: Ability to adjust the eye to bring an object into sharp focus
Color Vision: Ability to identify colors
Speaking/Hearing: Possesses the ability to give and receive information through speaking and listening skills
Motor Coordination: While performing the duties of this job, the incumbent is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The incumbent is frequently required to stand; and walk. The incumbent is occasionally required to climb or balance; and stoop, kneel, crouch, or bend
Preferred
Industry and manufacturer specific certifications preferred (examples: Cisco CCNA Voice/Network Certified, Microsoft MCSE, Avaya Certified Implementation/Support Specialist/Expert (ACIS/ACSS or ACSE)
Benefits
Comprehensive Total Rewards Program
Company
Black Box
Black Box is a global leader in digital infrastructure solutions, delivering network and system integration, managed services, and technology products to Fortune 100 and top global enterprises.
1001-5000 employees
H1B Sponsorship
Black Box has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2000-06-26Acquired
Leadership Team
Sanjeev Verma
President & CEO
Barry Thorpe
Partner Account Manager
Recent News
Columbus Business First
2023-10-27
Company data provided by crunchbase