FAMU National Alumni Association · 13 hours ago
Market Financial Center Manager - Middlesex Market
Westford, MA
Full-time
Onsite
Mid, Senior Level
$72K/yr - $90K/yr
1+ years expFAMU National Alumni Association is seeking a Market Financial Center Manager at Bank of America to support a cluster of financial centers. The role involves managing client traffic, fostering a team environment, driving operational excellence, and ensuring effective client-centric operations.
Non-profit Organization Management
Responsibilities
Operates as a back up financial center leader within a market
Manages client traffic, engaging and appropriately routing clients, and fostering client retention
Manages business results through formalized management routines and coaching
Creates a world class client experience environment
Manages market-level initiative prescribed by market leaders
Drives operational excellence
Qualification
Required
1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
Proven record of balancing risk and making sound decisions while achieving business goals
Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
Proficiency in computer skills and professional programs (for example, Microsoft Office)
Availability to work weekends and/or extended hours as required to run the business
Must be able to travel to any financial center within the defined market
Preferred
1+ years management experience including hiring, coaching, and developing direct reports
Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality
Bachelor's Degree in related field
Bilingual (fluent verbal and written)
Benefits
Industry-leading benefits
Access to paid time off
Company
FAMU National Alumni Association
The Florida A&M University National Alumni Association (FAMU NAA), a non-profit organization, incorporated under the laws of the State of Florida, was established to serve its alumni and the University, to actively promote the interest of Florida A&M University as an institution of higher learning, research and public service, to focus on the educational needs of all Americans to support cultural diversity and equal access to a quality education at Florida A&M University.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase