Chord Specialty Dental Partners · 7 hours ago
Employee Relations Specialist
Nashville, TN
Full-time
Onsite
Entry, Mid Level
2+ years expChord Specialty Dental Partners is a leading provider in pediatric dental medicine, and they are seeking an Employee Relations Specialist to manage high-volume employee relations work. The role focuses on case management, policy compliance, and providing guidance to managers on employee relations issues.
DentalHealth CareHospital
Responsibilities
Employee Relations Intake & Case Management (Primary Focus – ~45–50%)
Serve as first point of contact for ER concerns from practices
Conduct initial intake calls (attendance, conduct, policy questions)
Assess risk level and route cases appropriately (L1 / L2 / L3)
Manage Level 1 ER cases independently:
Attendance issues
Coaching conversations
Policy clarification
Minor conduct concerns
Prepare clear case summaries for escalation to HRBP/Sr HRBP Manager
Provide real-time guidance to managers on employee relations issues, including coaching approaches, corrective action levels, and documentation requirements
Advise leaders on policy interpretation, consistent application of standards, and HR-defensible documentation (timely, objective, fact-based)
Documentation & Corrective Action Quality Control (~25–30%)
Review corrective actions and documentation for:
Policy alignment
Consistency across practices
Risk language
Partner with HRBP and leaders to select appropriate corrective action (verbal, written, final, performance plan) aligned to policy and precedent
Coach Practice Managers on:
How to document effectively
When documentation is premature vs. necessary
Maintain standardized templates and ensure proper usage
Track progression (verbal → written → final warnings
Investigations – Early Stage & Support (~10–15%)
Conduct low-risk investigations (attendance disputes, interpersonal issues)
Draft investigation plans, interview guides, witness lists, and evidence checklists
Conduct interviews, gather statements, review documentation (timecards, schedules, messages, etc. where applicable), and synthesize findings
Escalate immediately when risk indicators appear:
Discrimination
Harassment
Retaliation
Safety concerns
Maintain investigation files and timelines
ER Metrics, Trends & Reporting (~10%)
Maintain ER case logs and dashboards
Identify recurring themes by:
Practice
Leader
Role
Flag early warning signs to HRBP/Sr HRBP Manager:
Repeat attendance issues
Poor documentation habits
Leadership inconsistency
Cross-Functional Collaboration
Coordinate with Payroll/Benefits for pay impacts, leaves, and benefits considerations (as appropriate)
Partner with Talent Acquisition for candidate/employee relations considerations tied to onboarding or early tenure issues
Escalate high-risk matters to Sr. HRBP/Legal promptly with thorough documentation
Qualification
Required
2–4 years of HR/ER experience (multi-site, field-facing environment preferred)
Working knowledge of investigations, corrective action, documentation, and confidentiality standards
Strong interviewing, writing, and documentation skills (can produce clear, unbiased summaries)
Comfort coaching managers through sensitive issues
Proficiency with HRIS/case systems and Microsoft 365 (Teams/SharePoint/Excel)
Preferred
Bachelor's degree in human resources, Business Administration, or related field preferred
Proficiency with HRIS systems (UKG Pro preferred)
Experience in healthcare, dental, retail, hospitality, or other high-volume people environments
Exposure to employment law basics (harassment/discrimination/retaliation, wage/hour, leave coordination)
Experience building ER dashboards/trackers (case aging, themes, location heatmaps)
Benefits
Medical and Vision Insurance: You're eligible starting the first month after you join.
Dental Coverage: Enjoy this benefit with $0 premium.
401(k) Plan with Company Match: We help you plan for your future with our matching program.
Generous Paid Time Off and Holidays: Take the time you need to relax and recharge.
Employee Referral Program: Earn rewards for bringing talented individuals to our team.
Big savings, big perks: Enjoy exclusive discounts on everything from restaurants and travel to movies and more with our employee discount program.
Pet Insurance: We understand the importance of furry family members too.
Cutting-edge Technology and Training: We provide the tools and resources you need to excel in your role.
Life and Disability Insurance Options: Protect yourself and your loved ones with our coverage options.
Company
Chord Specialty Dental Partners
Chord Specialty Dental Partners is a dental support organization that offers dental care services for children and adults.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Todd R. Cruse
Chief Executive Officer
Jason Hartman
President / Founder / Chief Orthodontics Officer
Company data provided by crunchbase