USAJOBS · 3 hours ago
IT Specialist (SysAdmin/Customer Support)
Tripler Army Medical Center, Hawaii, USA
Full-time
Onsite
Entry, Mid Level
$80K/yr - $104K/yr
1+ years expUSAJOBS is seeking an IT Specialist (SysAdmin/Customer Support) for the Defense Health Agency at Tripler Army Medical Center. The role involves providing technical customer service, managing system accounts, and supporting IT resources to ensure operational efficiency within military treatment facilities.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Offer technical customer service and assistance to the military treatment facility (MTF) and affiliated units to minimize operational disruptions and provide training to users
Set up and manage system account restrictions and user rights, ensuring access controls are followed. This includes performing security functions to protect sensitive patient information on computer assets
Build, image, and deliver PCs, kiosks, computers, and other related hardware
Support the MHS Help Desk and Data Center by investigating IT issues to determine the cause. Independently analyze and resolve malfunctions related to hardware, software, security, or the environment
Document all issues and their resolutions in the MHS Service Helpdesk or SharePoint knowledge bases. This also involves maintaining system logs and preparing various reports and schedules
Coordinate, sustain, and ensure the operability of IT resources, including Active Directory, servers, workstations, and communication resources. This may also involve contacting vendors and maintaining an equipment hand receipt
Qualification
Required
One year of specialized experience which includes assisting in receiving, reviewing, and resolving computer/IT related problems; assisting in troubleshooting automated systems or hardware to diagnose malfunctions; and assisting in maintaining status reports of open and closed desk tickets
The specialized experience must include, or be supplemented by, information technology related experience which demonstrates each of the four competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving
Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management
Two full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks
Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07)
Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation
Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315
This position has a mandatory seasonal influenza vaccination requirement and is subject to annual vaccination
Pre-employment and annual physical
This position has a heavy lifting requirement. The incumbent must be able to lift objects weighing up to 50 pounds
This position has a Temporary Duty (TDY) or business travel requirement of 10% of the time
May be required to work other than normal duty hours, which may include evenings, weekends, and/or holidays
This position is designated as mission essential. The incumbent will be required to ensure continuity of Tripler Army Medical Center's operations during all hazard's emergency situations
Employee may be required to wear an electronic pager or cellular telephone and always maintain a working telephone
This position may require the incumbent to be on call based on the needs of the organization
This position requires compliance with DoDM 8140, including obtaining and maintaining an intermediate proficiency as outlined in the directive
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
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