Village Health Clubs & Spas · 18 hours ago
Front Desk Attendant / Tennis and Pickleball Center
Scottsdale, AZ
Part-time
Onsite
New Grad, Entry LevelVillage Health Clubs & Spas is a premier healthy lifestyle club that promotes health and wellness. The Front Desk Attendant is responsible for providing excellent customer service, creating a welcoming atmosphere for members and guests, and handling various administrative tasks at the front desk.
EducationFitnessHealth Care
Responsibilities
Attract and Retain members by consistently providing excellent customer service
Responsible for interacting with employees, members and guests in a manner aligned with the People, Places and Programs components of the Village Standards
Present a professional, positive image that reflects well on the organization
Greet and check in members with sincere hospitality and effective communication skills
Responsible for having general knowledge of the club, amenities, programs, and useful information about the area
Responsible for handling and recording cash and non-cash transactions
Providing exceptional customer/ guest service and acting in a friendly/ helpful manner at all times
Handle guest complaints in a timely manner, and direct guest questions or concerns to the correct individuals
Assist members in signing up for programs and activities
Answer all phones and direct calls to appropriate staff
Maintain clean and safe front desk area and any other related areas
Assist membership where possible to help ensure their successful operation
Handle credit card/cash transactions
Take member reservations for tennis, squash and racquet courts
Other duties as assigned
Qualification
Required
Ability to operate multi-line telephone systems
Outstanding customer/guest service/ skills with a friendly, enthusiastic, and helpful demeanor
Understanding of court reservation systems Must be 18 years or older and have high diploma or GED
Must possess basic computer/data entry skills
Obtain CPR certification within 30 days of hire through company training
Ability to multi-task and work independently
Preferred
Tennis knowledge preferred
Prior high-end health club/hospitality or related industry experience
Prior credit card/cash handling
Understanding of court reservation systems
Bilingual a plus
Benefits
Limited medical
Dental
Life insurance
Vision discounts
Short-term disability
401(k)
Company
Village Health Clubs & Spas
Village Health Clubs & Spas is a health & wellness company providing fitness resources and education in Arizona.
Founded in 1990
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Laura Frederickson MBA, PHR, SHRM-CP
Chief Human Resources Officer
Meredith DeAngelis
Chief Marketing Officer
Company data provided by crunchbase