A-Line Staffing Solutions · 1 day ago
[165910] Banking Call Center Representative
Johnston, RI, US
Full-time
Onsite
New Grad, Entry Level
$19/hr - $19/hrA-Line Staffing Solutions is seeking customer focused Banking Call Center Representatives for an on-site role in Johnston, RI. In this role, you’ll support customers with their banking needs by handling inquiries and providing solutions through phone and online chat channels.
Human ResourcesInformation Technology
Responsibilities
Handle a high volume of incoming customer inquiries via phone and/or online chat
Provide accurate, timely, and high-quality solutions to customer needs
Create positive customer experiences through professional, empathetic communication
Identify opportunities to help customers bank better by recommending appropriate products and services
Develop and apply knowledge of banking products, services, and internal systems
Troubleshoot issues and determine appropriate actions to ensure effective resolution
Perform effectively in a fast-paced contact center environment using strong active listening skills
Participate in ongoing training and development programs
Receive coaching and feedback based on recorded customer interactions to support performance and professional growth
Qualification
Required
Strong communication and customer service skills
Ability to multitask and manage high call/chat volumes
Detail-oriented with strong problem-solving abilities
Comfortable working on-site in a structured, team-based environment
Interest in learning banking products and growing within the organization
Company
A-Line Staffing Solutions
A-Line Staffing Solutions is a staffing and recruiting company specializing in pharmaceutical, medical, and IT staffing services.
Founded in 2004
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase