Senior Product Manager jobs in United States
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HappyCo · 1 hour ago

Senior Product Manager

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date7+ years exp

HappyCo is a company focused on creating a supportive and flexible culture for its employees. They are seeking a Senior Product Manager to define and own their Communications Platform and Work Orders, which are essential for connecting various stakeholders in property management. The role involves driving strategy, managing complex platforms, and ensuring the scalability and integration of communications and operational workflows.

AppsAsset ManagementMobileProperty ManagementReal EstateSaaSSoftware
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Growth Opportunities

Responsibilities

Define and own HappyCo's Communications Platform and Work Orders
Evolve HappyCo's Call Management and messaging capabilities into a scalable, platform-level communications experience
Shape the future direction of our communications stack—working closely with partners like Bandwidth and Twilio
Guide the evolution toward Messaging as a Service (MaaS) capabilities that power resident communications, agent workflows, and cross-product experiences
Define how communications and work order capabilities scale, integrate, and unlock new product experiences
Own end-to-end product outcomes across core operational workflows
Manage communications workflows including telephony and SMS routing, voice AI agents, escalation systems, and foundational messaging infrastructure
Oversee after-hours property workflows, agent instructions, call center operations, and ticket management
Drive the end-to-end maintenance workflow for work orders, including intake, categorization, assignment, technician mobile experience, and completion

Qualification

Product ManagementCommunications PlatformTechnical FluencyOperational WorkflowsCross-Functional LeadershipJudgmentGGSD MindsetCommunication Skills

Required

7+ years of product management experience owning high-impact or technically complex areas
Strong judgment and prioritization skills under real-world constraints
Technical fluency and comfort working closely with engineers on integrations, reliability, and migrations
Experience owning operational or mission-critical workflows where uptime and correctness matter
Clear cross-functional leadership and communication skills
A strong sense of ownership and a GGSD mindset

Benefits

Work from anywhere supported by a flexible company culture
Unlimited vacation time
Generous paid parental leave
Competitive and equitable pay, including stock options
Monthly stipends to support Wellness and Home Office expenses

Company

HappyCo

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HappyCo is taking traditional paper based processes out of the dark ages for property management
dateFounded in 2011
location
San Francisco, California, USA
people-size201-500 employees
web-link
https://happy.co/

Funding

Current Stage
Growth Stage
Total Funding
$74M
Key Investors
Alium Capital
2022-01-18Series B· $52M
2021-09-20Series Unknown
2020-09-12Series A

Leadership Team

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Andy Larson
Vice President of Revenue
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Andrew Mackenzie-Ross
Founder
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Recent News

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Company data provided by crunchbase