Luminárias Nossa Senhora da Guia LTDA. · 1 day ago
Concierge
Monterey Park, CA, US
Full-time
Onsite
Entry Level
$17/hr - $18/hr
1+ years expLuminarias Nossa Senhora da Guia LTDA. is known for providing a unique dining experience with exceptional cuisine and views. The Concierge will be responsible for creating a welcoming atmosphere for guests, managing reservations, and ensuring excellent guest relations throughout their dining experience.
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Responsibilities
Performs all guest greeting and escorting, cleaning and sanitation, shift changing and closing, and restocking work activities in accordance with requirements outlined in the Concierge Manual, IDPRP manual, and management directives
Greet guests upon arrival and provide a warm welcome
Assist guests with reservations, seating arrangements, and any special requests
Provide information about the restaurant's offerings, including menus, special events, and promotions
Act as a liaison between guests and restaurant staff to ensure smooth communication and service
Handle guest inquiries, feedback, and complaints with professionalism and empathy
Maintain a neat and organized lobby area, including keeping brochures and promotional materials up to date
Collaborate with other departments to coordinate special arrangements for guests, such as private dining or event bookings
Anticipate guests' needs and proactively offer assistance to enhance their experience
Stay informed about local attractions, special events, and transportation options to provide recommendations and assistance to guests
Answers telephone, processes and tracks reservations in OpenTable according to established procedures
Qualification
Required
1 year of experiencing performing concierge or guest relations work activities
Previous experience in a customer service or hospitality role preferred
Excellent communication and interpersonal skills
Strong organizational abilities with attention to detail
Ability to remain calm and professional in high-pressure situations
Flexibility to work evenings, weekends, and holidays as needed
High School or better
1 year Host/Hostess, Concierge or guest relations
Food Handler Certificate
Benefits
Paid Sick Time renewed yearly
Accrued Paid Vacation Time
Management Referral Program with up to a $4,000 payout for qualifying management positions
Employee Meals
Employee Assistance Program (EAP) to assist with work life balance
Moral (PRIDE) Program- rewarding employees with a variety of prizes for those who exemplify the company's values.
Numerous opportunities for growth and advancement
Full time employees qualify for comprehensive health plans, employer-paid life insurance, supplemental benefit plans, 401k with annual employer match after 12-month employment
Opportunities to grow your career with a clear path for advancement
Plus, more!
Company
Luminárias Nossa Senhora da Guia LTDA.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase