Cole Health · 11 hours ago
Receptionist Spanish English Required
Spring, TX
Full-time
Onsite
New Grad, Entry Level
$14/hr - $15/hrCole Health is a healthcare company seeking a bilingual receptionist who is fluent in both English and Spanish. The role involves greeting clients, answering phones, maintaining schedules, and providing interpreting and translation services as needed.
Health CareMedical
Responsibilities
Greet clients. Give necessary documents to be completed at time evaluation or therapy to clients. Checking patients in Scheduler and contacts the necessary therapists when necessary. Collects and processes co-pays from clients, following standard work
Professionally answer and address all phone calls. Ensure calls are redirected accordingly. Check telephone messages for accuracy and follow up
Place appointment reminder calls to patients at the initial evaluation, 30 day visit, 6 month re-evaluation and treatments
Maintain front desk metric boards per standard work
Follow opening or closing procedures for the operation of the front desk
Maintains cleanliness and order in front desk, waiting area, bathrooms and kitchens. This includes maintaining stock of cards, client forms and brochures in the waiting room
Receive communication from Medicaid Authorization Coordinators and Patient Care Coordinators regarding Medicaid coverage and authorization status
Alert Medicaid Authorization Coordinators and Patient Care Coordinators to any changes in Medicaid coverage presented by parent/responsible party
Alert Patient Care Coordinators and Cole Financial Services to any changes in Commercial Insurance coverage or demographic information presented by parent/responsible party
Processes incoming faxes to proper person
Record client cancellations in Raintree Scheduler. Contact therapist of cancellation by telephone or in-person
Knowledgeable of organization personnel, nature of Cole Pediatric Therapy business and locations
Knowledgeable of all emergency procedures, and location of emergency equipment. In an emergency situation be prepared to call '911'. Also upon evacuating site transport emergency binder and appointment schedule out of office
Attend daily administrative meetings
Observe patient confidentiality and follow HIPAA guidelines
Advertising Attendance Reward Program
Rescheduling client appointments as make-ups
Assemble Client Welcome Packets. Two types of Welcome Packets must be maintained: one for Medicaid clients and one for Insurance clients
Update and Maintain Food log and any other compliance logs
Create new employee mailboxes
Faxing/sending by mail reports to physician offices and parents, and track
Qualification
Required
Bilingual English/Spanish
Exceptional reading and comprehension skills
Excellent writing skills
Command of the English & Spanish language
Knowledge of interpreting techniques
Understanding of cultural and linguistic differences that impact effective communication
Ability to translate documents, letters, therapeutic instructions, registration information, consents, etc. into the Target Language
Treat fellow administrative team members, clients and therapists with respect and politeness
Come to work on time and follow established dress code policies
Greet clients and give necessary documents to be completed at time evaluation or therapy
Check patients in Scheduler and contact the necessary therapists when necessary
Collect and process co-pays from clients, following standard work
Professionally answer and address all phone calls
Ensure calls are redirected accordingly
Check telephone messages for accuracy and follow up
Place appointment reminder calls to patients at the initial evaluation, 30 day visit, 6 month re-evaluation and treatments
Maintain front desk metric boards per standard work
Follow opening or closing procedures for the operation of the front desk
Maintain cleanliness and order in front desk, waiting area, bathrooms and kitchens
Receive communication from Medicaid Authorization Coordinators and Patient Care Coordinators regarding Medicaid coverage and authorization status
Alert Medicaid Authorization Coordinators and Patient Care Coordinators to any changes in Medicaid coverage presented by parent/responsible party
Alert Patient Care Coordinators and Cole Financial Services to any changes in Commercial Insurance coverage or demographic information presented by parent/responsible party
Process incoming faxes to proper person
Record client cancellations in Raintree Scheduler
Contact therapist of cancellation by telephone or in-person
Knowledgeable of organization personnel, nature of Cole Pediatric Therapy business and locations
Knowledgeable of all emergency procedures, and location of emergency equipment
Attend daily administrative meetings
Observe patient confidentiality and follow HIPAA guidelines
Company
Cole Health
Cole Health is a medical practice company that provides pediatric therapy, rehabilitation, and ABA Services.
Founded in 2000
201-500 employees
H1B Sponsorship
Cole Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageRecent News
2024-11-06
Company data provided by crunchbase