RICOH COLOMBIA · 1 day ago
Senior Site Manager_ 3rd shift
Parma, OH
Full-time
Onsite
Senior Level
5+ years expRicoh is an integrated solutions provider that connects people and technology. The Senior Site Manager supervises day-to-day operations and staff of Managed Services sites, ensuring customer expectations are met while managing operational procedures and invoicing activities.
Information Technology & Services
Responsibilities
Routinely demonstrates and fosters a helpful, positive work culture
Encourages and builds strong relationships; communicates effectively with coworkers and vendors
Acts as the public image of the company, adhering to RICOH’s Code of Ethics
Ensures effective implementation and management of RICOH Service Excellence
Achieves shift profitability by supervising the proper use of company materials and supplies
Manages production labor percentages according to company standards for production and quality control labor
Meets quality and deadline standards through effective job scheduling practices
Handles formal daily customer contact in MS and as needed in BDS/LDS environments
Provides training on workflow processes and machine operations
Ensures operational quality by supporting goals related to audit and deadline compliance
Increases employee retention by meeting turnover and tenure goals
Maintains efficient workflow by holding team members accountable for quality and efficiency
Improves operational consistency by implementing company performance and operations procedures
Ensures proper staffing by aligning employee skills with production demands
Facilitates resolution of pricing, order, and invoicing issues in collaboration with the sales department
Motivates team members and provides timely recognition of accomplishments
Clearly communicates expectations and consequences; provides training, cross‑training, coaching, counseling, direction, and performance evaluation to improve output and quality
Completes site reports and other required paperwork
Performs other duties as assigned
Qualification
Required
High school diploma or GED
5 to 7 years of experience in a related field
Experience delivering classroom or informal training sessions
Experience operating advanced machinery and performing complex production tasks
Ability to define goals and prioritize realistic objectives
Proficiency with PC and standard business software applications
Ability to stay updated on current technology and market trends through relevant publications
Work performed in a typical office environment with standard lighting, ventilation, temperature, and noise levels
Responsibilities include interpreting and applying complex material and conveying diverse information
Physical effort may include standing, walking, bending, reaching, stretching, climbing, and lifting up to 50 lbs
Requires moderate dexterity, including use of calculators, keyboards, hand tools, and general eye/hand coordination
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
RICOH COLOMBIA
Ricoh es una compañía global de información y tecnología construyendo sobre la base de nuestro legado de innovación en un nuevo mundo del trabajo.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase