Bank of Ann Arbor · 15 hours ago
Trust Operations Manager
Ann Arbor, MI
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expBank of Ann Arbor is seeking a Trust Operations Manager to lead a team responsible for delivering operational support within their Trust & Investment Group. The role involves overseeing daily operations, managing key business initiatives, and ensuring compliance with regulatory requirements.
BankingCustomer ServiceFinancial Services
Responsibilities
Lead a team of professionals providing operational support for client onboarding, account administration, statement production, and related functions
Oversee daily account maintenance, including account coding, statement setup, cash and asset transfers, and discrepancy resolution
Support financial and performance reporting requirements
Participate in vendor management activities, including third-party risk assessments, contract reviews, and invoice processing
Evaluate and implement software solutions to enhance operational efficiency
Manage expenses within budget, proactively controlling overtime and vendor fees
Monitor non-exempt staff performance against individual goals
Achieve satisfactory or better audit ratings
Lead special projects, such as the evolution of the Fi-Tek/Global Wealth Enterprise Solution platform
Continuously improve internal processes, workflows, and procedures to boost efficiency, reduce risk, meet service standards, and ensure compliance
Uphold ethical business practices to maintain full compliance with regulatory, broker-dealer, and institutional requirements
Take on additional responsibilities as assigned
Qualification
Required
Bachelor's degree required
10+ years of relevant operations experience in a fast-paced, dynamic organization
5+ years of management experience
Strong operational background essential
Commitment to enhancing the client experience
Proven ability to solve problems independently
Experience collaborating with strategic partners
Strategic thinker, enthusiastic about identifying opportunities and driving change
Creative and analytical, with a focus on execution
Intellectually curious, energetic, driven, ambitious, and commercially minded
Adaptable and comfortable with ambiguity
Outstanding written and verbal communication skills; exceptional interpersonal abilities; effective team player; responsive and collaborative across divisions
Meticulous and resourceful, with excellent organizational and project management skills
Self-starter with the ability to work independently and see projects through from start to finish
Exceptional multitasking skills, with a strong sense of urgency and the ability to prioritize competing deadlines
Preferred
Trust accounting experience preferred but not required
Experience in banking or financial services, especially with high-net-worth clients, preferred
Company
Bank of Ann Arbor
Bank of Ann Arbor is a financial institution that provides banking services to clients with total assets.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tim Marshall
President and CEO
Daniel Cherry
SVP Chief Compliance Officer
Recent News
Michigan Venture Capital Association
2022-01-26
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