madhappy · 13 hours ago
Madhappy East Hampton Store Manager
Hamptons, NY
Full-time
Onsite
Mid, Senior Level
3+ years expMadhappy is a clothing brand for a community of optimists, and they are seeking a full-time Retail Store Manager for their East Hampton location. The Store Manager will oversee all aspects of store operations, focusing on sales performance, team leadership, customer engagement, and operational efficiency.
E-CommerceFashionRetailShoes
Responsibilities
Drive sales and ensure the store meets or exceeds revenue targets
Analyze key performance metrics, implement strategies to maximize business potential, and adjust tactics as needed
Foster a sales-focused culture by training and motivating the team to prioritize clienteling and relationship-building
Develop and execute business strategies to optimize store performance and profitability
Lead, mentor, and develop a high-performing store team, ensuring accountability and professional growth
Oversee recruitment, onboarding, and ongoing training to build a strong team aligned with Madhappy’s values
Provide regular feedback, coaching, and performance evaluations to drive team engagement and effectiveness
Foster a collaborative and inspiring work environment that encourages innovation and initiative
Ensure a best-in-class shopping experience through personalized service, deep product knowledge, and proactive customer engagement
Lead and maintain the store’s clienteling program to build lasting customer relationships and drive repeat business
Implement and uphold company standards for customer service, ensuring consistency across all touchpoints
Resolve customer concerns in a timely and professional manner, prioritizing long-term relationships and brand loyalty
Oversee store operations, including inventory management, stock replenishment, and loss prevention
Ensure the store maintains high standards of cleanliness, organization, and overall preparedness
Manage cash handling, banking procedures, and adherence to all company policies and operational protocols
Optimize staffing levels, scheduling, and payroll management to balance efficiency and business needs
Partner with the visual merchandising team to ensure product placement and store presentation align with brand guidelines
Monitor inventory levels, providing feedback on product performance and customer preferences to HQ
Ensure all visual standards are maintained to create an engaging and on-brand shopping experience
Qualification
Required
3+ years of retail management experience, preferably in a high-end or clienteling environment
Proven ability to drive sales and exceed performance goals
Strong leadership skills with experience in team development and coaching
Excellent communication, problem-solving, and organizational skills
Business-minded with an analytical approach to sales and store performance
Passionate about Madhappy's mission and committed to delivering a top-tier customer experience
Benefits
Welcome gift :)
Performance Based Bonus
Employee discount and early access to products
Company
madhappy
Madhappy is an e-commerce platform that sells men's and women's clothes and footwear.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$3.8MKey Investors
LVMH Luxury Ventures
2019-10-10Series Unknown· $1.8M
2019-03-01Seed· $2M
Leadership Team
Mason Spector
Founder
Noah Raf
Founder
Recent News
Seattle TechFlash
2025-06-04
Company data provided by crunchbase