Con Edison · 13 hours ago
Section Manager, Production Support
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
$140K/yr - $190K/yr
8+ years expCon Edison is a leading energy company, and they are seeking a Section Manager for Production Support. The role involves providing strategic leadership for Oracle Fusion Cloud HCM and related HR technologies while ensuring operational excellence and compliance.
Utilities
Responsibilities
Provide strategic leadership for Oracle Fusion Cloud HCM and other HR systems, guiding production support and release management while driving alignment between HR, IT, and business stakeholders
Deliver timely, high-quality defect and service request resolution by partnering with technical teams on triage, root cause analysis, and remediation, while managing security administration and maintaining SOX controls
Oversee approval of production changes including configuration, testing strategies, and deployment plans to ensure high quality delivery of changes and enhancements
Direct and oversee all testing activities including test planning, script review, execution oversight, user acceptance coordination, and regression testing for quarterly Oracle HCM releases, patches, and enhancements
Ensure stable production operations through proactive monitoring, issue prevention, and thorough impact assessments
Maintain audit ready system documentation, including operating procedures, functional specifications, and data management materials
Ensure compliance with PII/PHI policies, data privacy standards, internal controls, and Con Edison Standards of Business Conduct and corporate values
Coach, mentor, and develop staff while fostering a collaborative, high performing team culture focused on problem solving and accountability
Build strong partnerships across HR Centers of Excellence, Payroll, Talent Management and IT to support effective cross functional execution
Drive operational excellence through continuous improvement, innovation, and best practice adoption
Perform other related tasks and assignments as required
Qualification
Required
Bachelor's Degree and eight years of overall work experience, including a minimum of three to five years in Human Resources, IT, or a related role
Master's Degree and six years of overall work experience, including a minimum of three to five years in Human Resources, IT, or a related role
3-5 years Human Resource, IT or related experience with a minimum of 3 years in a supervisory role
Staff management, motivation, and professional growth
Must maintain a high degree of confidentiality and exercise strict adherence to Personally Identifiable Information (PII) policies and procedures
Must possess excellent leadership and management skills
Ability to exercise good judgment and render sound decisions
Strong oral, written, and presentation skills with the ability to interact effectively with customers, team members, and all levels of management
Strong aptitude for analyzing technical challenges, managing priorities, and delegating work as needed
Exceptional analytical capabilities, including process evaluation, workflow development, data interpretation, and root cause identification
Demonstrate high level of energy and be self-reliant, resourceful, and flexible to handle multiple assignments with excellent organizational skills and a strong attention to detail
Ability to thrive in a dynamic, fast-paced environment with high levels of ambiguity
Proficiency in Microsoft Office products, with a solid working knowledge of Excel and PowerPoint
Driver's License
Preferred
Experience working with Oracle HCM Cloud and SHRM certification
Union workforce experience and budget oversight expertise
Company
Con Edison
We provide power to more than 10 million people and businesses across NYC and Westchester.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joeann Walker
Policy Advocacy Leader, Economic Empowerment Platform, CEO Action for Racial Equity Fellow
Kimberly Strong
Vice President, Chief Ethics & Compliance Officer
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