Blue Heron Capital · 9 hours ago
Senior Implementation Consultant
United States
Full-time
Remote
Senior Level
5+ years expVerato, the identity intelligence experts, powers exceptional experiences everywhere by solving the problem that drives everything else — knowing who is who. The Senior Implementation Consultant is a customer-facing technical leader responsible for delivering Verato’s solutions to address complex data and identity challenges, primarily within healthcare and related industries.
Angel InvestmentFinancial ServicesHealth CareSecurity
Responsibilities
Lead the implementation of Verato solutions, managing all aspects of technical delivery to ensure customer satisfaction and project success
Configure and deploy Verato products, ensuring scalability, performance, and alignment with customer requirements
Develop and execute workflows, including data integration strategies, stewardship processes, and analytics configurations
Provide advanced expertise in relational and NoSQL databases (e.g., SQL Server, Postgres, MongoDB) and data transformation pipelines
Leverage Verato’s back-end analytics tools to create dashboards and reports showcasing business KPIs and the value delivered to customers
Partner with customer teams to align Verato solutions with business goals, providing expert guidance on technical designs and configurations
Act as the primary technical point of contact for customers, ensuring strong relationships and alignment throughout implementation
Facilitate design workshops, technical reviews, and solution training sessions to drive customer readiness and adoption
Enable customers to leverage data insights and analytics, focusing on actionable reporting and measurable business outcomes
Serve as an escalation point for technical issues during implementation, working closely with internal teams to resolve complex challenges
Document activities performed and create reusable strategies to support repeatable and efficient customer implementations
Actively participate in customer and internal process improvement initiatives, providing feedback to improve delivery excellence
Strategize with leaders across multiple functions to identify workstreams and align them with organizational priorities
Mentor and train new hires and junior team members, sharing expertise and supporting their professional growth
Identify customer workarounds and collaborate with Solution Architects to support growth ahead of product roadmap delivery
Qualification
Required
Bachelor's degree or foreign equivalent in Computer Science, Management of Technology, Computer Engineering, or a related technical field
5-8 years of progressive experience in customer-facing technical implementation roles, with a focus on SaaS or enterprise software solutions
Extensive experience with Master Data Management (MDM) or Data Management technologies, including EMPIs and Provider solutions
Advanced proficiency in relational and NoSQL database systems (e.g., SQL Server, Postgres, MongoDB)
Expertise in enterprise architecture, project scoping, and creating functional and technical specification documents
Hands-on experience with cloud platforms (AWS, Azure, GCP) and distributed systems architecture
Demonstrated ability to manage and deliver complex projects independently
Strong expertise in analytics and reporting, including creating dashboards and actionable business insights using tools such as Tableau, Power BI, or Looker
Proven ability to build strong customer relationships and align technical solutions with business objectives
Exceptional problem-solving and communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
Ability to collaborate across multiple teams and provide mentorship to others
May determine methods and procedures on new assignments and supervise activities of other personnel (e.g., Technical Team Leads)
Up to 25% travel may be required for customer meetings, workshops, and company events
Preferred
Master's degree preferred
Familiarity with healthcare IT systems (e.g., HL7, FHIR, EMRs) is highly preferred
Company
Blue Heron Capital
Blue Heron Capital invests in small-cap growth equity companies in healthcare and tech-enabled business services.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Gordon Crenshaw
Partner
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