Félix · 1 week ago
Business Operations Senior Manager
Miami, FL
Full-time
Hybrid
Mid, Senior Level
4+ years expFélix is building a financial ecosystem for Latin immigrants in the U.S., starting with an innovative remittance solution. The Business Operations Senior Manager will oversee cross-functional harmonies, optimize processes, and ensure operational excellence as the company scales.
AppsArtificial Intelligence (AI)BlockchainFinTechMobile PaymentsNatural Language ProcessingPayments
Hiring Manager
Aleksandra Bogdanova
Responsibilities
Bridge the gap between different departments to ensure they are working in harmony rather than in silos. In this role, your "to-do list" will change weekly, but your mission remains the same: identify friction and eliminate it
Strategic Execution: Turning high-level goals or OKRs (e.g., "We want to grow 3X") into specific daily tasks and measurable KPIs
Strategic Initiatives: Lead high-priority "Special Projects" that don't yet have a natural home (e.g., setting up new banking partnerships, entering new corridors, or implementing new AI-driven compliance workflows)
Ownership of business reviews: lead productive weekly and monthly meetings, as well as diagnostics and accurate dashboards to ensure everyone is on the same page
Process Optimization: Identifying "bottlenecks" (delays) in how work gets done and redesigning workflows to be faster and cheaper. Overseeing the end-to-end funnel performance and experience flow for the end customer
Organizational Scaling: Assist in headcount planning, culture-building, and ensuring our "bias for action" remains intact as the team grows. Ensure the right people and tools are assigned to the most important projects
Cross-Functional Glue: Acting as the "connective tissue" between teams. You’ll ensure that a product update or cross-functional project has all stakeholders involved
Operational Excellence: Build, document, and scale the Standard Operating Procedures (SOPs). You will turn "experiments" into "repeatable engines."
Data-Driven Governance: Define and track the "North Star" metrics for our operations. You will build the dashboards and reporting cadences that keep the leadership team informed and accountable
Qualification
Required
4–7 years of experience in high-growth startups, management consulting, investment banking, or specialized BizOps roles
Series A–C experience is a significant plus
You are a 'Power User' of SQL and Excel
You derive insights that change the course of the business
Comfortable working directly with data to define metrics, identify bottlenecks, and prioritize where the focus should be based on impact
A background in Engineering (Industrial, Process, etc.) is preferred
Bias toward simplifying operations through automation, continuous iteration, and system-led execution
Deep interest in (or professional exposure to) remittances, stablecoins, and AI
You should understand the mechanics of how money moves across borders
You have a proven 'bias for action.'
You are willing to roll up your sleeves to fix a customer's problem at 2 AM while simultaneously designing the system to prevent it from happening again
Ability to distill complex technical or financial concepts into clear, actionable briefs for the Co-Founders and executive team
You don't wait for a playbook; you write it
You thrive in radical transparency and welcome constructive feedback as a tool for growth
Benefits
Initial stock options grant
Annual performance bonus
Health, dental, and vision plans
Continuous learning opportunities
A hybrid work environment
401(k) with employer matching
Unlimited PTO
Paid parental leave
Empowering opportunities for growth in a dynamic entrepreneurial environment
Company
Félix
Félix is a chat-based platform that enables Latinos in the US to send money abroad.
51-200 employees
H1B Sponsorship
Félix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (13)
Funding
Current Stage
Growth StageTotal Funding
$99.53MKey Investors
QED InvestorsCastle Island VenturesSwitch Ventures
2025-04-03Series B· $75M
2024-05-28Series A· $5.4M
2024-01-22Series A· $11.17M
Leadership Team
Manuel J Godoy
Co-Founder & CEO
Bernardo Garcia
Co-Founder
Recent News
2025-11-19
2025-11-19
Company data provided by crunchbase