Rise Broadband · 6 days ago
Manager, Call Center Sales
Irving, TX
Full-time
Onsite
Senior Level
$70K/yr - $88K/yr
6+ years expRise Broadband is seeking a Manager for their Call Center Sales team to direct and support sales operations. The role involves overseeing daily sales activities, achieving performance goals, and coaching staff to improve service delivery and efficiency.
Digital MediaMobileTelecommunications
Responsibilities
Provide oversight and management of daily sales operations
Communicate and manage expectations for quality and accuracy of work, as well as key productivity metrics associated with service level achievements
Assure sales performance goals are achieved
Coach/develop and assist Supervisors in staff management
Provide support and assistance to Supervisors and Representatives with consultative sales techniques
Coach/develop staff in providing scheduling, quality, and training and information resources for Representatives
Collect, compile and analyze data to identify opportunities for service improvement within sales
Identify variances in performance and develop personal performance plans to continually raise performance levels to align with performance standards
Identify customer impacting issues and opportunities for improvement to appropriate areas
Collaborate with peers in other departments to optimize end-to-end service delivery and support new initiatives
Responsible for managing any sales coming into the Contact Center for all departments including Sales, Technical Support, Billing and Customer Care
Other duties as assigned
Work requires weekend and/or evening work and some travel may be required
Qualification
Required
Bachelors degree in Business or related field, or equivalent work experience
6+ years of previous sales management experience
Strong staff development skills including training, coaching
Organizational planning and performance management experience
Strong communication and leadership skills
Ability to develop and present information in order to drive decisions and action
Ability to build and maintain collaborative partnerships with internal departments
Excellent organizational and time management skills
Ability to handle multiple projects under pressure with minimal supervision
Previous knowledge and experience with contact center technology, including workforce management, quality monitoring, and ACD routing and reporting systems
Excellent writing, verbal, and analytical communications skills
Experience using MS Office
Preferred
Knowledge and experience in process improvement preferred
Knowledge and experience in change management preferred
Company
Rise Broadband
Rise Broadband provides fixed wireless broadband internet and digital voice telephone services to residential and business customers.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$281.63MKey Investors
Hercules Capital
2023-02-02Acquired
2018-05-01Debt Financing· $205M
2010-11-09Series Unknown· $36.3M
Leadership Team
Jeff Kohler
Co-Founder, Chief Development Officer
Recent News
2025-04-10
DeWitt County Today
2024-05-05
Company data provided by crunchbase