University of New Hampshire · 17 hours ago
Desktop Support Technician
Durham, NH
Full-time
Onsite
Entry, Mid Level
$23.01/hr - $38.03/hr
2+ years expThe University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive educational programs. They are seeking a Desktop Support Technician to provide hardware and software support, manage IT assets, and assist with user training and documentation, ensuring effective client communication and IT solutions.
Professional ServicesTraining
Responsibilities
Consult with clients both on-site and remotely, collaborate with the service desk and team members regarding information technology needs, respond promptly to issues, and resolve assigned problems
Assist in analyzing technical challenges and developing effective solutions, referring complex cases appropriately
Utilize enterprise ticketing systems and associated workflows efficiently
Oversee software installation and maintenance by selecting, testing, installing, and maintaining software applications and network resources
Employ critical problem-solving skills, develop and document solutions and workarounds, research and address complex issues independently, and prioritize tasks effectively in a fast-paced environment
Demonstrate strong business relationship-building and communicate effectively with the user community
Advise clients on the implementation of suitable technologies; address and resolve their IT concerns as assigned; analyze complex IT problems and coordinate additional assistance when necessary; consider and recommend comprehensive solutions for a diverse audience
Ensure security compliance by adhering to established policies and procedures: monitor system security, investigate issues, and recommend corrective actions such as assisting with operation and maintenance of application software security facilities
Maintain up-to-date knowledge of all USNH IT Security recommendations
Maintain precise hardware asset inventory and endpoint records, including physical audits
Set up new computers, configure domain accounts, update Active Directory for systems management, and create user accounts, including login and printer setup support
Assist with computer configuration and procurement according to USNH policies
Collaborate with Endpoint Engineering to resolve compliance issues and eliminate vulnerabilities
Coordinate surplus pickup for end-of-life assets and manage information databases
Assess and address documentation requirements, including the development of supporting materials for newly implemented or updated application software; ensure documentation is accurate, consistent, and presented in a manner accessible to clients
Conduct research to resolve complex technical issues and document solutions and workarounds
Communicate major resolutions to relevant stakeholders as appropriate
Utilize the enterprise ticketing system to record incidents, solutions, and workarounds, while analyzing trends and referencing historical data to enhance client support
Collaborate effectively with colleagues across the University System of NH as needed
Provide subject matter expertise during crisis situations, such as virus outbreaks or disaster recovery efforts, and offer backup support to the team when required
Employ existing resources, including remote support tools, to assist clients who are off-campus or unable to be present in person
Assist with strategic and project planning, including technology refreshes for teaching labs, classrooms, and end-user assets
Recommend equipment purchases when necessary due to age or failure
Manage and track loaner equipment
Support IT project execution by advising, collaborating, documenting, and contributing to ET&S initiatives
Guide and support student workers by mentoring them and providing training
Create documentation and instructional materials to help enhance their skills and broaden their knowledge
Participate in the assessment and review the performance of student workers
Stay up to date with new technologies, including remote support tools, security measures, and productivity applications relevant to your work
Qualification
Required
Associate's degree and four years of experience, Bachelor's degree and two years of experience, or combination of education and experience equal to six years
Expertise in multiple information technology areas (networks, configuration management, security, operating systems, software) and experience with both Windows and Macintosh OSX computer platforms, handheld devices/smartphones, and networking
Valid driver's license
Computer hardware replacement/upgrade skills such as memory upgrades, hard drive, system board, battery replacements, etc
Strong customer-focused support skills
Organizational skills and effective oral and written communication skills
Project management, strategic planning, and asset management experience
Familiarity with Windows Active Directory and Jamf Pro/Macintosh server technology is desirable
Excellent Customer service experience
Preferred
Proven knowledge of/or experience with USNH acceptable computing practices and security policies and procedures is also highly desirable
Experience providing technology support in a higher education environment
Benefits
USNH Employee Benefits
Company
University of New Hampshire
The University of New Hampshire is the state’s public research university, providing comprehensive, high-quality undergraduate programs and graduate programs of distinction.
1001-5000 employees
H1B Sponsorship
University of New Hampshire has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (34)
2023 (21)
2022 (26)
2021 (18)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.12MKey Investors
U.S. Small Business Administration
2024-01-02Grant
2022-11-04Grant
2021-08-23Grant
Leadership Team
Adrianna Lamparelli
Program Manager for Campus Partnerships
Andrew Stockman
Chief Information Security Officer
Recent News
2026-01-24
2025-06-02
Providence Business News
2025-06-01
Company data provided by crunchbase