CCT · 7 hours ago
Services Manager
Tulsa
Full-time
Onsite
Mid, Senior Level
3+ years expCCT is a company that pioneered revenue audit automation for land-based casinos, providing solutions that enhance financial visibility. They are seeking a Services Manager to lead their software implementation services team, ensuring successful project delivery while fostering a culture of accountability and collaboration within the team.
Information ServicesInformation TechnologyProduct Management
Responsibilities
Lead, coach, and develop a team of 8-10 people, including business, accounting, and technical consultants
Set clear expectations, goals, and performance metrics for the implementation team
Conduct regular 1:1s, feedback sessions, and performance reviews
Foster a culture of accountability, collaboration, continuous improvement, and client-first thinking
Own overall delivery quality for the project portfolio
Oversee creation and maintenance of project plans, timelines, and milestones across all active projects
Ensure projects are delivered on time, within scope, and within budget
Serve as the top-level escalation point for project risks, issues, and blockers for both the client and managed employees; drive resolution and recovery plans
Ensure projects are staffed correctly with the right mix of skills and experience
Manage capacity planning and resource allocation across concurrent projects
Anticipate future demand and partner with leadership on hiring and upskilling needs
Participate in high-level client conversations, including project kickoffs, executive updates, and escalations
Build strong relationships with key client stakeholders and internal partners (Sales, Product, Support, etc.)
Translate client priorities into actionable plans for the implementation team
Define, refine, and enforce project methodologies, standards, and best practices
Monitor project performance and execution metrics; identify patterns and improvement opportunities
Drive initiatives that increase efficiency, predictability, and client satisfaction (templates, playbooks, checklists, etc.)
Contribute to services strategy, offerings, and packaging for CCT’s implementation practice
Provide input to product and leadership based on field learnings and client feedback
Report on portfolio health, resource utilization, risks, and key performance indicators to leadership
Qualification
Required
3+ years of experience in software implementation, professional services, or consulting
Prior experience leading or managing implementation/project teams
Strong project management skills: scope, schedule, budget, and risk management
Demonstrated success in handling complex client escalations and high-stakes conversations
Excellent communication, negotiation, and stakeholder management skills
Ability to manage multiple concurrent projects and priorities in a fast-paced environment
Ability to work on-site at client locations throughout North America
Travel Expectations: ~ 25%
Ability to pass stringent background investigations is required
Preferred
Experience in financial-related SaaS implementations
Familiarity with CCT's solutions or similar platforms
Experience working within a structured implementation methodology (e.g., Agile, hybrid)
Prior responsibility for resource/capacity planning and portfolio-level oversight
Company
CCT
CCT is the creator of Casino Insight™, the award-winning platform trusted by more than 350 casinos worldwide to automate cage operations, revenue audits, and operational analysis.
51-200 employees
H1B Sponsorship
CCT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Serent Capital
2025-03-18Private Equity
Leadership Team
Kurt Williams
CEO and Co-Founder
Wanor França
Partner, Growth & Strategic Revenue
Recent News
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