MCI USA · 1 week ago
Director, Client Experience
United States
Full-time
Remote
Lead/Staff, Director/Executive
$95K/yr - $105K/yr
3+ years expMCI USA is an established company specializing in client experience within the convention division. The Director of Client Experience (DCE) is responsible for establishing and maintaining strong client relationships, serving as a liaison between clients and internal departments, and implementing solutions to meet customer goals.
Event Management
Responsibilities
Renewing client contracts using profit margin data and the sales margin estimating tools available to the sales team
Managing assigned clients by establishing business objectives for their events outside the regular objectives that the registration and/or housing executive would be responsible for, and communicating them to the internal operational departments
Define, lead, and track strategic and operational initiatives to successful completion on behalf of assigned clients
Build a proactive service plan rather than a reactive service strategy. The service plan will include new-client onboarding, year-round touchpoints, attendance at key meetings, and on-site visits when appropriate
Create an account plan for each assigned client. The plan should include an annual review to determine profitability, identify upselling opportunities for additional MCI services, incorporate a service plan, and foster client contacts and relationships within the account
Work with critical cross-functional stakeholders, including Sales, Finance, Marketing, and Operations, to drive changes that improve client service, relationships, and profitability
Lead assigned client meetings
Work with the Registration and Housing teams to deliver MCI services to the client
Coordinate and run the onboarding meetings
All duties as assigned
Qualification
Required
Degree required
3-5 years of experience managing trade show organizer clients, or equivalent
Proficient in the Cvent Platform or commitment to becoming Cvent Certified
Knowledge of registration, housing, and the trade show industry
Professional and polished appearance
Knowledge of registration, housing, hotels, trade show technology
Professional written and verbal communication skills
Multi‑task oriented with the ability to work well under pressure and with demanding clients
Exceptional organizational and time‑management skills
High attention to detail
Displays a positive, team‑oriented attitude
Professional and polished appearance
Proficient in Microsoft Office
Proficient in AI prompts
Proficient in Passkey Platform
Proficient in Cvent Platform
Proficient in ChatGPT
Proficient in Microsoft Office
Available for moderate travel (20%-25%)
Benefits
PTO
13 paid company holidays, including closure Christmas Eve through New Year’s Day
401K
Medical, dental, vision and supplementary insurances
Employer-paid group life insurance, short-term and long-term disability
Employer-paid family building benefit (fertility, adoption and surrogacy)
Employer-paid mental health benefit
Pet discount program
Company
MCI USA
MCI USA engage and activate their target audiences, building community and boosting client performance. It is a sub-organization of MCI Group Holding.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Erin Berggren
Vice President, Association Solutions MCI | USA
Recent News
MCI USA Operating Co.
2025-08-19
Business Live
2025-02-13
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