SR Sales Company · 17 hours ago
Customer Service Specialist
Milwaukee, WI
Full-time
Onsite
New Grad, Entry LevelSR Sales Company has been a trusted provider of strategic inventory management and supply chain solutions since 1957. The Customer Service Specialist will be responsible for providing exceptional support to customers, resolving inquiries promptly, and ensuring customer satisfaction with the eCommerce website.
LogisticsPackaging ServicesSame Day Delivery
Hiring Manager
John Steindorf
Responsibilities
Providing exceptional support to our customers
Resolving inquiries promptly
Ensuring customer satisfaction with our eCommerce website
Managing customer interactions via phone and email
Addressing concerns regarding orders and shipments
Collaborating with internal teams
Maintaining a thorough understanding of products and services offered to deliver personalized solutions
Maintaining professionalism and upholding customer experience standards
Qualification
Required
Proficiency in Customer Service and Customer Support
Excellent phone etiquette and communication skills to deliver professional and effective interactions with customers
Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail
Problem-solving skills with a customer-centric approach
Proficiency in basic computer software (Excel and Word and Microsoft email) is required
We use Acumatica as our main customer software
Preferred
Previous experience in a customer service role preferred
College or Tech School degree is a plus; additional qualifications in business or relevant fields desired
Company
SR Sales Company
S.R. Sales (SRS) is a strategic and reliable supply chain solution for your inventory management needs.
Founded in 1957
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Steindorf
President & CEO
Bill Bollow
Chief Financial Officer
Company data provided by crunchbase