Cotiviti · 1 day ago
Sr Operations Engineer
United States
Full-time
Remote
Senior Level
5+ years expCotiviti is a company specializing in healthcare technology solutions, and they are seeking a Senior Operations Engineer to support their Edifecs Enrollment Management products. The role involves providing technical support to enterprise clients, managing application operations, and collaborating with cross-functional teams to resolve issues and improve product performance.
Information Technology & Services
Responsibilities
Manage end to end operations for Edifecs hosted or customer hosted application instances including deploying upgrades, making configuration changes, managing day to day submissions operations, building custom tools and utilities, creating adhoc reports / queries
Provide technical support to enterprise clients related to technical and operational aspects of the products
Partner with Product Support Engineers and development teams as necessary to troubleshoot issues and implement resolutions
Analyze application and database performance, identify bottlenecks and provide fix/ report to the development team for a fix
Provide workarounds or temporary fixes to the client to avoid processing disruption
Create and provide ad hoc reports based on need to support the client operations
Proactive management of submission cycles, and reactive management of customer reported cases / issues
Plan and execute encounter submissions workflow including schedule management, batch management, file monitoring, and potential automation implementation
Deliver a consistent, responsive and satisfying customer experience with each contact
Collect all necessary problem details from customers to be able to effectively see the problem to resolution
Successfully reproduce customer issues in a controlled test environment
Follow standard operational procedures for case management
Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics
Update knowledge base / create reusable documents, originating from patterns observed during customer issue troubleshooting
May need to work in a shift that gets scheduled between 5 AM and 6 PM local time
May need to provide weekend on-call support based on internal roster
Qualification
Required
Bachelor's degree Computer Science, Computer Information Systems, Computer Engineering, or related field
A foreign degree equivalent to a U.S. Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering, or related field is acceptable
Five years of experience in any occupation in which required skills were gained
5 years of progressive, post-baccalaureate experience in product support engineering in the healthcare technology industry
5 years of experience reading and writing relational database queries using T-SQL or ANSI-SQL
5 years of hands-on experience developing or supporting applications using one or more of the following technologies/languages: COM, VB, Jscript, Java, Perl, C# or VB.Net
5 years of experience working with EDI and EDI systems, and knowledge of HIPAA
4 years of experience modifying and supporting code or scripting development
Benefits
Medical
Dental
Vision
Disability
Life insurance coverage
401(k) savings plans
Paid family leave
9 paid holidays per year
17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti
Company
Cotiviti
Cotiviti enables healthcare organizations to deliver better care at lower cost through advanced technology and data analytics that improve the quality and sustainability of healthcare in the United States.
5001-10000 employees
H1B Sponsorship
Cotiviti has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (165)
2024 (118)
2023 (90)
2022 (102)
2021 (72)
2020 (67)
Funding
Current Stage
Late StageLeadership Team
Adam Gilbert
Director, Interoperability Operations and Partnerships
Chris McIntyre
Sr. Program Manager, RQNC Operations
Recent News
2024-04-07
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