Texans Can Academies · 9 hours ago
Senior Director - Information Technology and Support Services
Dallas, TX
Full-time
Onsite
Director/Executive
7+ years expTexans Can Academies is seeking a Senior Director of IT & Support Services to provide leadership and management of the district's technology infrastructure. This role involves overseeing network operations, cybersecurity, and end-user support services to ensure efficient and secure technology systems.
Education Management
Responsibilities
Direct all aspects of network operations, including LAN/WAN connectivity, wireless infrastructure, and internet security
Oversee district servers, storage, and virtualization environments to ensure high availability and disaster recovery readiness
Maintain cybersecurity systems, including firewalls, endpoint protection, intrusion detection, and vulnerability management
Coordinate with external vendors to ensure uptime and compliance with E-Rate and other federal/state technology funding programs
Ensure all district sites maintain secure and reliable network access aligned with instructional and operational needs
Lead the district’s helpdesk operations to ensure timely response, resolution, and customer satisfaction
Establish escalation procedures and service level agreements (SLAs) for IT support requests
Develop and implement staff training for technology best practices and security awareness
Manage device inventory, imaging, and lifecycle replacement for end-user hardware
Administer user accounts, permissions, and authentication systems (Active Directory, Google Admin, SSO)
Oversee data backup, retention, and disaster recovery protocols to protect against data loss or system downtime
Collaborate with the Chief of Data & Technology to align security practices with SIS, PEIMS, and district data governance policies
Participate in technology planning, procurement, and implementation of district technology initiatives
Work jointly with the Chief of Data & Technology to design scalable solutions for system integration and network expansion
Prepare and maintain technical documentation, network diagrams, and standard operating procedures (SOPs)
Supervise IT staff including network engineers, technicians, and helpdesk personnel
Develop professional growth plans for technology staff and conduct annual evaluations
Promote a service-oriented culture focused on problem solving, efficiency, and continuous improvement
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or related field
Minimum of seven (7) years of progressively responsible experience in information technology and network administration
Minimum of three (3) years in a supervisory or management role within a K-12 or higher-education environment
In-depth knowledge of LAN/WAN design, server administration, and network security
Expertise in Active Directory, firewall systems, and backup/disaster recovery processes
Strong leadership, communication, and project-management skills
Ability to analyze technical issues and implement sustainable solutions
Demonstrated ability to manage budgets, contracts, and vendor relationships
Ability to lift equipment up to 40 lbs
Prolonged periods at a computer
Travel between campuses
Preferred
Master's degree
Industry certifications preferred (e.g., CompTIA Network+, Security+, CCNA, MCSA, or equivalent)
Familiarity with SIS integrations, single sign-on, and data protection regulations (FERPA, CIPA, etc.)
Company
Texans Can Academies
Our mission is to provide the highest quality education for all students, especially those who have struggled in a traditional high school setting, in order to ensure their economic independence.
501-1000 employees
H1B Sponsorship
Texans Can Academies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (6)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Richard Marquez
CEO
Fernando Marino
Chief Information Officer
Company data provided by crunchbase