NAVWAR · 1 week ago
IT SPECIALIST (CUSTOMER SUPPORT)
Bremerton, WA
Part-time
Onsite
Mid, Senior Level
1+ years expNAVWAR is seeking an IT Specialist (Customer Support) to serve in the Information Technology and Cybersecurity Department. The role involves planning IT service operations, providing technical support, analyzing IT requests, and ensuring compliance with information security policies.
GovernmentNon Profit
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
You will serve as a senior level IT specialist responsible for planning and identifying IT service operations requirements for the command
You will provide IT field engineering or senior technician services for specified areas of responsibility, diagnosing and resolving problems in response to customer reported incidents regarding a myriad of IT issues
You will utilize a customer service request/reporting system to identify trends and develop metrics
You will perform research, evaluation and provide feedback on problem trends and patterns in customer support requirements, taking action to mitigate identified problems and communicate necessary info to customers and management
You will analyze Platform Information Technology requests to ensure they meet higher level command and Information Assurance requirements, submitting requests to the appropriate Information Technology and Cybersecurity Department authority
You will develop written communications to address issues impacting or provide guidance to users regarding processes or upcoming initiatives, and post on Command Intranet
You will ensure the rigorous application of information security/information assurance policies, principles and practices in the delivery of customer support service
Qualification
Required
Must be a US Citizen
Must be determined suitable for federal employment
Must participate in the direct deposit pay program
New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check
Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level
Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326
Males born after 12-31-59 must be registered for Selective Service
This is a bargaining unit position
This is a Cyberspace Workforce position, Technical Support Specialist, proficiency level Intermediate
You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty
You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases
You will be required to wear personal protective equipment such as helmets, gloves, coveralls, glasses, goggles, respirators and safety shoes continuously for the duration of the work shift
Work is performed in areas where potentially harmful physical and chemical agents are present
This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites
You will be required to obtain and maintain a U.S. Passport
Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector
Specialized experience must demonstrate planning or identifying information technology operational requirements to provide technical customer service in the delivery of information technology support
In addition to one year of specialized experience, your experience must reflect skill in Attention to Detail, Customer Service, Oral Communication, and Problem Solving
Benefits
You will be required to obtain and maintain a government credit card for travel and travel-related purchases.
This position is covered by the Department of Defense Priority Placement Program.
Certain incentives (such as Recruitment or Relocation) may be authorized to eligible selectees.
A relocation incentive is generally a single payment intended to offset some of the relocation costs experienced by the selectee.
A career with the U.S. government provides employees with a comprehensive benefits package.
Company
NAVWAR
NAVWAR's mission is to identify, develop, deliver and sustain information warfare capabilities and services that enable naval, joint, coalition and other national missions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Alex Phipps
Deputy Chief Technology Officer
Malcolm Potts
Chief Of Staff and Chief Operating Officer, Fleet Readiness Directorate
Recent News
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2025-04-24
2023-04-08
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