Tential Solutions · 10 hours ago
Collections Representative
Pensacola, FL
Contract
Hybrid
Mid Level
$17/hr - $17/hrTential Solutions is working with a Fortune 500 global credit union headquartered in Vienna, Virginia. They are seeking a Collections Representative responsible for managing past due Consumer Loan and Credit Card accounts while providing financial counseling and solutions to mitigate losses.
Human ResourcesInformation Technology
Responsibilities
Contact delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered
Obtain detailed financial information from delinquent members and analyze information gathered to determine optimal solutions for curing delinquency
Notate in Collection systems members' arrangements, reason(s) for delinquency, and any offered charge-off alternatives offered to members
Maintain working knowledge of the federal and state consumer protection laws (Unfair, Deceptive, or Abusive Acts or Practices; Fair Debt Collection Practices Act; Fair Credit Reporting Act; Servicemembers Civil Relief Act; etc.)
Perform manager share transfers for amounts up to authorized limits
Offer short/long term solutions including repayment plans, promises-to-pay, loan modifications, refinances, personal finance management, and deferral programs
Explain and communicate relinquishing options such as settlements
Provide guidance and coaching to less experienced staff
Maintain awareness of changes in regulatory requirements and practices
Ensure required notifications, including collection emails, letters, and any applicable state/regulatory letters, are sent timely to members
Provide required reporting to supervisors, as well as specialized reports to management (including daily in-house, activity trends, and payment tracking)
Use online tools and contact appropriate parties
Perform other related duties as assigned or appropriate
Qualification
Required
Significant experience in collecting and negotiating on delinquent Consumer/Credit Card accounts
Advanced knowledge of Consumer/Credit Card collection servicing accounts
Working knowledge of bankruptcy, settlements, default reporting, repossession, loss mitigation and charge-off
Advanced knowledge of federal and state consumer protection laws (Unfair, Deceptive, or Abusive Acts or Practices; Fair Debt Collection Practices Act; Fair Credit Reporting Act; Servicemembers Civil Relief Act; etc.)
Effective skill to work independently on progressively more complex Consumer/Credit Card default accounts
Effective skill in researching accounts, public records, internet, and other resources to identify means of contacting delinquent members
Advanced planning, organizational, and time management skills
Advanced research, analytical, and problem solving skills
Effective verbal and written communication skills
Effective skill exercising initiative and using good judgment to make sound decisions
Advanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices and regulations
Advanced skill navigating multiple screens and PC applications and adapting to new technologies
Preferred
Desired – Working knowledge of Navy Federal processes and different types of transactions
Company
Tential Solutions
We put people first. We’re your trusted partner - empowering you with top talent and solutions to stay competitive in today’s dynamic market.
Founded in 2003
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Shane Ireland
Chief Executive Officer
Quinn Salamandra
Co-Founder
Recent News
Australian Financial Review
2024-05-02
2024-04-12
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