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Tential Solutions · 13 hours ago

Credit Card Dispute Specialist

Pensacola, FL

Contract

Hybrid

New Grad, Entry Level

$18/hr - $18/hr

Tential Solutions is seeking a Credit Card Dispute Specialist to support credit card and lending operations for a Fortune 500 global credit union headquartered in Vienna, Virginia. The role involves reviewing, researching, and resolving credit card dispute claims while ensuring compliance with federal regulations and mitigating financial risk.

Human ResourcesInformation Technology

Growth Opportunities

Responsibilities

Receive and manage credit card dispute inquiries from members, Contact Centers, and Branch personnel

Review and research dispute claims, including chargebacks, representments, and compliance cases

Communicate dispute status, documentation needs, and resolution outcomes to members

Ensure timely processing and regulatory compliance to mitigate financial loss

Work independently on moderately complex dispute cases with minimal supervision

Analyze, process, and resolve credit card dispute cases in accordance with federal regulations, Visa/MasterCard network rules, and internal policies

Review and validate documentation provided by members and merchants (contracts, estimates, terms and conditions)

Maintain accurate, detailed notes in dispute and case management systems documenting actions and outcomes

Identify potential fraud trends, irregular activity, or compliance concerns and escalate appropriately

Communicate with members, merchants, vendors, and other financial institutions to support dispute resolution and recovery efforts

Ensure required notifications, correspondence, and documentation are completed accurately and within regulatory timelines

Provide reporting and case updates to leadership regarding workload volume and dispute outcomes

Utilize internal systems, databases, and online tools to research transactions and support investigations

Perform other related duties as assigned

Qualification

Credit card dispute experienceRegulationsResearchAnalytical skillsProblem-solving skillsCommunication skillsOrganizational skillsTime management skillsPC applications proficiency

Required

Experience in financial transaction processing, credit card disputes, lending operations, or related financial services roles

Working knowledge of credit card dispute regulations, compliance requirements, and card network rules (Visa/MasterCard preferred)

Strong research, analytical, and problem-solving skills with the ability to interpret transaction data and documentation

Ability to work independently in a high-volume, fast-paced environment while maintaining accuracy and attention to detail

Effective verbal and written communication skills with the ability to explain complex information clearly and professionally

Strong organizational and time management skills with the ability to manage multiple cases simultaneously

Proficiency navigating multiple systems, screens, and PC applications; ability to adapt to new technologies

Company

Tential Solutions

We put people first. We’re your trusted partner - empowering you with top talent and solutions to stay competitive in today’s dynamic market.

Founded in 2003

Annapolis, Maryland, USA

501-1000 employees

https://www.tential.com

Funding

Current Stage

Late Stage

Leadership Team

Shane Ireland

Chief Executive Officer

Quinn Salamandra

Co-Founder

Recent News

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Company data provided by crunchbase