ServiceNow · 6 days ago
Sr. Client Director - Healthcare (Strategic Payer) - IL/MN/IN
Chicago, IL
Full-time
Hybrid
Senior Level, Lead/Staff
$170K/yr - $281K/yr
10+ years expServiceNow is a global market leader in AI-enhanced technology, aiming to transform how organizations work. The Sr. Client Director will manage executive-level relationships and lead long-term transformation initiatives for enterprise clients in the healthcare sector.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Own and manage executive-level relationships, acting as the primary liaison between the client and all business units
Lead the development and execution of long-term, multi-year transformation agendas aligned with client priorities
Apply industry knowledge to identify and address customer challenges, guiding strategic account planning
Drive top-line growth through compelling, value-based storytelling focused on multi-year Customer Account Contract Value (CACV) expansion
Develop and oversee account strategy and growth roadmaps for large, complex enterprise clients
Lead and coordinate a cross-functional team comprising Account Executives (AE), Solution Consultants (SC), Product, and Customer Experience Groups (CEG)
Link customer outcomes directly to business and financial impact to demonstrate value realization
Leverage a consulting mindset to advise clients on transformational opportunities and measurable business results
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
10+ years' experience managing a team of field-based sales or solution sales representatives in a matrixed sales environment in the enterprise software space to enterprise customers
Proven experience managing executive-level client relationships in complex enterprise environments
Strong background in consulting or strategic advisory roles
Deep Industry-specific experience in Healthcare Payers and Providers
Ability to translate customer challenges into actionable strategies
Excellent leadership and cross-functional team coordination skills
A strong track record of driving significant business growth through value-based engagement
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
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2026-01-24
2026-01-24
2026-01-23
Company data provided by crunchbase