New Season · 14 hours ago
National Patient Financial Counselor
United States
Full-time
Remote
Entry Level
2+ years expNew Season is focused on supporting patients in navigating their health insurance options. The National Patient Financial Counselor is responsible for assisting patients with the Health Insurance Marketplace and Medicaid application processes, as well as handling key patient financial responsibilities.
BiotechnologyCommunitiesFitnessHealth CareWellness
Responsibilities
Assist patients with understanding and navigating the Health Insurance Marketplace and Medicaid application processes, including eligibility, enrollment, and renewals
Provide education on Health Insurance Marketplace and Medicaid Managed Care Organization (MCO) options and support patients in making informed decisions
Conduct patient interviews to collect necessary information for insurance and payment assistance programs
Offer ongoing support post-enrollment to help maintain patient coverage
Document patient interactions and maintain accurate records for reporting and compliance
Communicate effectively and compassionately with patients, insurance companies, and internal teams
Address patient balance inquiries, process refunds, reconcile accounts, and collaborate with clinics on account resolution
Work closely with internal teams to ensure coordinated patient support and accurate financial management
Perform special projects and other duties as needed. Assist with special projects by utilizing Excel/Google spreadsheets and communicate results
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Other duties as assigned by the management team
Qualification
Required
High school graduate or equivalent
Minimum of 1 year of experience in customer service, with demonstrated skills in reading and interpreting balance journals, managing insurance accounts receivable, and assisting patients with health coverage enrollment, including applications for the Health Insurance Marketplace or Medicaid
2+ years experience in customer service, with demonstrated skills in reading and interpreting balance journals, managing insurance accounts receivable, and assisting patients with health coverage enrollment, including applications for the Health Insurance Marketplace or Medicaid
Knowledge of insurance policies, CPT and ICD10, and payer requirements
Excellent communication and interpersonal skills, with the ability to interact effectively with patients, payers, and clinical staff
Detail-oriented with strong organizational and problem-solving skills
Strong understanding of and ability to use software and systems, including but not limited to electronic medical record systems, Microsoft Office, and Google Docs/Sheets; daily use of laptop/computer for email, note taking, and other tasks required
HS diploma or equivalent
Preferred
Prefer bilingual in English and Spanish
Company
New Season
New Season specializes in addiction treatment, particularly for individuals struggling with opioid use disorders.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jonathan Immordino
Chief Financial Officer
Jerry Palmore
TREATMENT SERVICES COORDINATOR
Recent News
Behavioral Health Business
2025-12-12
EIN Presswire
2024-12-04
Company data provided by crunchbase