Federal Realty Investment Trust · 5 hours ago
Assistant Manager of Operations
US-CA-San Jose
Full-time
Onsite
Mid, Senior Level
$115K/yr - $135K/yr
5+ years expFederal Realty Investment Trust is a leading company in the ownership and operation of high-quality retail real estate. They are seeking an Assistant Manager of Operations to support the day-to-day operations of Santana Row in San Jose, CA, ensuring operational efficiency and maintaining property standards.
FinanceReal EstateReal Estate Investment
Responsibilities
Assist in managing day-to-day operations of Santana Row, including facility maintenance, landscaping programs, sustainability initiatives, Fire/Life Safety programs, trash removal process, and coordination of contracted janitorial & security services as well as central plant & energy management systems
Support efforts to enhance and elevate the consumer experience through daily assessments of property condition, ensuring issues are escalated and resolved in a timely manner. Areas of specific focus include, but are not limited to: Ensure the entrances and pedestrian walkways on the property, including building appearance, street condition and monument signage leave a positive first impression. Assist with oversight of housekeeping and overall facility maintenance disciplines. Support the landscaping program and contract administration, including coordination and supervision of 3rd party contractor activities. Assist with corporate risk management and insurance partners on property inspections, risk assessments, appraisals and follow-up documentation. Help maintain a safe environment by identifying potential hazards to center staff, tenants, customers, vendors and contractors. Support training and administration for programs such as OSHA, ADA, EPA and other regulated agencies
Assist in the management of contractors and subcontractors from the bid phase through end of contract, ensuring alignment with company policy for capital and operational expense projects
Work cooperatively with Tenant Coordination to support completion of landlord work and delivery of spaces to tenants; track progress and assist in expediting timelines to promote on-time tenant openings
Participate in daily property walks with managers of facilities, landscaping, security, janitorial and Assistant General Manager and/or General Manager; document concerns and coordinate follow-up actions
Read and interpret paper or computer-based engineering and architectural drawings and schematic diagrams as needed to support project coordination
Support coordination with security, management and local/state governmental officials (including SJPD & SJFD) to assist with emergency response planning, emergency evacuation procedures and disaster relief preparation; participate in annual safety drills
Provide operational support on special projects and other assignments as needed
Assist in assessing needs of the asset and supporting preparation of the 5-year capital expense & operating budgets for the property
Support the General Manager and Senior Manager of Operations with financial tracking, vendor quote comparisons, and documentation that drives operating expense efficiencies
Assist with preparation of quarterly variance reports and quarterly budget forecast support materials
Monitor purchases and operational expenses for budget compliance and cost efficiencies; escalate concerns as needed
Assist the Accounting Department with billings, invoices, charges, coding questions and dispute resolution
Assist in resolving tenant lease and non-lease concerns related to facility and property management; ensure requests are tracked and communicated
Maintain strong relationships with tenants through frequent interaction, professional follow-through, and participation in tenant meetings in support of facility operations initiatives
Assist in managing and tracking operational purchases, work orders, and asset inventory logs
Ensure service agreements and insurance documentation remain current and compliant with FRIT policies and procedures; support vendor compliance tracking
Share responsibility as part of an on-call rotation and assist with after-hours calls/questions/emergencies when required
Attend and support important major events at the center to help ensure smooth operations
Maintain effective working relationships with key individuals in all departments within the corporate office
Develop and maintain positive constituent (retail, office, hotel, residential) relations through routine meetings and proactive communication
Support coordination with the Marketing department on center events and common area activation to ensure operational readiness
Assist in building relationships and communication with appropriate key civic leaders (Police and Fire Departments, City & County code enforcement officials, etc.) to help ensure compliance and operational coordination
Qualification
Required
Bachelor's degree preferred in Business, Engineering, Facilities Management or related field
5+ years of property operations experience at a Regional Shopping Center or Mixed-Use Development preferred
Ability to work with and communicate effectively with tenants, vendors and contracted service personnel
Supervisory experience and ability to lead and support diverse teams in coordination with senior leadership
Strong computer skills including Microsoft Outlook, Excel and Word (CMMS systems a plus)
Must possess a positive, professional approach with strong customer service focus and a desire to contribute to a successful team
Ability to perform essential on-site property inspections, including walking or standing for extended periods, with reasonable accommodations as needed
Preferred
Real estate management training and credentials and/or relevant licenses a plus
Company
Federal Realty Investment Trust
Federal Realty Investment Trust is a company that specializes in real estate management services.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$3.06B2024-01-08Post Ipo Debt· $485M
2016-07-07Post Ipo Debt· $250M
2013-05-09Post Ipo Debt· $275M
Leadership Team
Donald Wood
Chief Executive Officer
Dan Guglielmone
Executive Vice President, Chief Financial Officer & Treasurer
Recent News
San Diego Union-Tribune
2026-01-16
Venture Capital Journal
2025-12-25
Company data provided by crunchbase