Exela Technologies · 11 hours ago
Customer Service Associate
Tampa, FL
Full-time
Onsite
Entry Level
$19/hr - $19/hr
2+ years expExela Technologies is a leader in workflow automation, and they are seeking a Customer Service Associate to enhance client experiences. The role involves providing technical support, troubleshooting issues, and ensuring client satisfaction through effective communication and problem resolution.
Enterprise SoftwareInformation TechnologyManagement Information Systems
Responsibilities
Act as the primary point of contact for clients seeking technical support, promptly responding to inquiries via phone, email, or online chat
Provide expert technical assistance and troubleshooting guidance to clients experiencing issues with our products or services, diagnosing problems and guiding them through resolution steps
Batches documents
Keys data from source documents in a timely and efficient manner
Performs acceptable volume of work in timely, efficient, and accurate manner and in order of scheduled priorities to meet or exceed client expectations of processing schedule
Prepare printed documents
Produce, format and edit .pdf files, letters, reports and other documents in Adobe, Microsoft, and other firm applications
Document all client interactions, inquiries, and resolutions accurately and comprehensively in the appropriate systems or databases, ensuring thorough record-keeping and data accuracy
Collaborate closely with internal technical teams to escalate complex issues and ensure timely resolution, advocating for clients and providing regular updates on the status of their cases
Assist clients with product setup, configuration, and customization, offering guidance and best practices to optimize their use of our offerings
Educate clients on product features, functionalities, and updates, ensuring they have the knowledge and resources needed to leverage our solutions effectively
Identify trends or recurring issues in client inquiries and work proactively to address root causes, contributing to ongoing improvements in product quality and customer satisfaction
Provide feedback to internal teams based on client insights and experiences, advocating for enhancements or new features to meet client needs and expectations
Participate in ongoing training and professional development activities to stay current on product knowledge, technical skills, and industry trends, continuously enhancing your expertise and capabilities
Maintain a positive and professional demeanor in all client interactions, striving to exceed expectations and deliver an outstanding service experience that reinforces client loyalty and satisfaction
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high visibility office environment
Receive calls and e-mails regarding service and supply requests for copiers, printers, intelligent lockers, and mailing products
Create inventory, service, and supply orders and returns
Document information in all logs and reports with keen attention to detail
Follow up and escalate service and supply requests with third party vendors on an ongoing basis
Daily interaction with Customers, Service Technicians, Managers, and vendors
Facilitate any shared e-mails
Perform other tasks as assigned and participate in cross-training
Adhere to all safety procedures
Qualification
Required
High school diploma or equivalent (GED) preferred
Minimum of 2 years of experience in a customer service or technical support role, preferably in a technology-related industry
Strong technical aptitude and proficiency with computer systems, software applications, and troubleshooting methodologies
Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to clients of varying technical backgrounds
Proven ability to prioritize tasks, manage multiple priorities simultaneously, and work effectively under pressure in a fast-paced environment
Exceptional problem-solving skills and a demonstrated ability to think analytically and creatively to resolve complex issues
Customer-focused mindset with a passion for delivering exceptional service and building positive client relationships
Willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage
Lifting up to 50 pounds
Standing for long periods of time
Significant walking
Preferred
Previous experience in a technical support role supporting software applications, hardware devices, or cloud-based solutions
Customer Service: 2 year (Preferred)
Experience as a Site Representative and/or a minimum of 2 plus years demonstrated knowledge and experience in a related functional area
Benefits
Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits
Company
Exela Technologies
Exela Technologies provides enterprise software for transaction processing and workflow management.
10001+ employees
H1B Sponsorship
Exela Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2022 (2)
2021 (3)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$265MKey Investors
PNC BankB. Riley FinancialDelos Capital
2022-06-21Post Ipo Debt· $150M
2022-04-01Post Ipo Debt· $115M
2022-01-28Post Ipo Equity
Leadership Team
Shrikant Sortur
CFO
Tim Reedy
President, Digital Payments and Communications
Recent News
Dallas Morning News
2025-10-05
bloomberglaw.com
2025-06-07
Company data provided by crunchbase