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TEKsystems · 13 hours ago

Telecom Specialist

Rochester, NY

Contract

Onsite

Entry, Mid Level

$25/hr - $40/hr

2+ years exp

TEKsystems is a leading provider of business and technology services, and they are seeking a Telecom Specialist to maintain expertise in telephony and network technologies. The role involves analyzing, designing, installing, and troubleshooting voice and data systems while overseeing contractors and providing training to technicians.

Information Technology

H1B Sponsor Likely

Responsibilities

Programs telephone system features and functionality

Produces and updates voice and data system and process documentation

Develops and maintains network and cable design documentation and databases

Coordinates activities including tag, test, splice and move

Updates cable plant infrastructure and ensure integrity of the databases

Manages daily dig requests with various departments

Rotates through positions providing triage, project leadership, warehouse management, critical team support and on-call responsibilities

Monitors user-generated service and trouble tickets

Monitors and evaluates normal and critical workloads and allocates and/or reallocates resources as needed

Follows escalation procedures and demonstrates exemplary communication skills

Interacts with a cross-section of teams to support daily activities

Trains and mentors' technicians in telephone system software programming

Advocates for customers and recommends process changes as appropriate

Diagnoses and resolves complex voice and data issues and provides training to other technicians

Reviews daily alarm logs and resolve first and second level system problems

Updates technical documentation

Completes preventive maintenance routines, such as voicemail maintenance, power system diagnostics, and battery plant

Maintains spare parts inventories with input from engineers

Serves as escalation for service interruptions associated with voice services, voicemail, paging, cellular and computer network

Handles high visibility situations and critical customers using effective negotiating and exemplary customer service skills

Develops strategies and implements process changes to support new voice, data and video technologies and infrastructure

Builds out new and upgrades existing telephone system infrastructure

Manages vendors to ensure appropriate planning, scheduling and acceptance testing

Works closely with engineering and cable plant to ensure proper procedures and processes are executed

Completes monthly voicemail maintenance and reports daily on system health

Resolves voice and voicemail system emergencies and serves as escalation to technical resources working after hours in on-call rotations

Participates in the on-call rotation

Completes billing information and coordinates with peers to manage and procure inventory levels

Maintains cable plant documentation

Follows identification standards for cable connections including CER line card documentation

Keeps abreast of current telephony, network and LAN technologies through continuing education, journal review, web searches, on the job training and formal seminar opportunities

Qualification

VoiceTelephone systemsDistributed Antenna SystemsVoice troubleshootingNEC experienceProgrammingConfigurationExceptional customer serviceSafe use of hand toolsWork in confined spacesProject management skillsAdvanced problem-solving

Required

Voice and telephone systems (2 yrs) - Candidate should have VOIP and NEC experience, understand fundamentals, enterprise telephone and NEC phone systems

Distributed Antenna Systems (DAS) and Voice Infrastructure Support - candidate should understand how DAS works, troubleshooting coverage and performance issues, working with carriers

Voice-Focused Troubleshooting and Programming - Candidate should be able to troubleshoot voice issues end to end, understand programming and config and be able to support users

Maintains expertise in and mentors others on current telephony and network technologies

Analyzes, triages, designs, installs, upgrades, monitors, tests and repairs telephone, data and video systems, as well as manages cable plant, switch rooms and CER's

Oversees contractors, vendors and other technicians

Programs telephone system features and functionality

Produces and updates voice and data system and process documentation

Diagnoses and resolves complex voice and data issues

Provides training to other technicians

Assists with developing strategies and implements process changes to support new voice, data and video technologies and infrastructure